Ahmad Tibrizi Soni Wicaksono
UIN Maulana Malik Ibrahim Malang

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CUSTOMER SATISFACTION AND FINANCIAL PERFORMANCE: DOES IT MEDIATE CUSTOMER-CENTRIC ON ISLAMIC BANK VALUES? Ulfi Kartika Oktaviana; Ahmad Tibrizi Soni Wicaksono
EL DINAR: Jurnal Keuangan dan Perbankan Syariah Vol 10, No 2 (2022): El Dinar
Publisher : Faculty of Economics Universitas Islam Negeri Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18860/ed.v10i2.16225

Abstract

This study aims to determine the influence of Customer-centric Corporate Social Responsibility (CSR) within the scope of Islamic Ethics on Company Values. In addition, this study also examines the role of customer satisfaction mediation and financial performance towards Customer-centric CSR with company values and tests the role of customer satisfaction mediation for Customer-centric CSR with financial performance. The sample used is Islamic Commercial Banks registered with BI with specified sample criteria. The data was processed using smartPLS, where the direct influence of Centric Customers in Islamic Ethics (CSR) on company values was significant. The Centric Customer variables in Islamic Ethics (CSR) influence financial performance. The other four hypotheses showed insignificant results. The results of the indirect influence test show that the variables of customer satisfaction and financial performance have not been able to mediate the relationship between Customer-centric in Islamic ethics and Company Values.
The Role of Early Warning System Components in Financial Distress: Evidence from Indonesian Islamic Banks Rizqiyah Salsabila; Ahmad Tibrizi Soni Wicaksono; Nariman Shamakov
Maliki Islamic Economics Journal Vol 2, No 2 (2022): Maliki Islamic Economics Journal
Publisher : Faculty of Economics UIN Maulana Malik Ibrahim Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.638 KB) | DOI: 10.18860/miec.v2i2.18977

Abstract

This study aims to utilize the Early Warning System (EWS) component to predict the condition of Islamic banks before bankruptcy. This study uses the springate score model to measure the Financial Distress (FD) condition of Islamic banks. Samples were taken from 13 Islamic Commercial Banks for the period 2016 - 2020. The EWS components are Capital Adequacy Ratio (CAR), Non-Performing Financing (NPF), Financing Deposit to Ratio (FDR) and Allowance for Impairment Losses (CKPN). Based on the springate score calculation, the highest FD conditions occurred in 2019 and 2020 due to the COVID-19 pandemic. The logistic regression test results show that only the NPF ratio has a positive effect on FD. While the CAR, FDR and CKPN variables have no effect on FD. This proves that the CAR, FDR and CKPN ratios owned by Islamic banks are said to be good so as to keep away from FD conditions.