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All Journal Sinomika Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Jurnal Ilmiah ESAI
Syahril Daud
Universitas Bandar Lampung
Economics, Econometrics & Finance

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Analisis Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Caffe Ayang Beib Steak Masa Pandemi Covid-19 Asna Wati; Syahril Daud
SINOMIKA Journal: Publikasi Ilmiah Bidang Ekonomi dan Akuntansi Vol. 1 No. 4 (2022): November
Publisher : PENERBIT LAFADZ JAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sinomika.v1i4.352

Abstract

The purpose of this study was to determine how the level of consumer satisfaction with the services provided by Caffe Ayang Beib Steak. This research uses quantitative methods. In this study, data were collected using a questionnaire from 100 respondents, where the respondents were consumers of Caffe Ayang Beib Steak. The analytical tools used are Level of Conformity Analysis and Cartesian Diagram Analysis. Based on the results of the study, it can be concluded that the result of the highest average level of conformity is 79.35%, where there are still 7 attributes that are below the average level of conformity. The calculation result of Importance-Performance Analysis is known that the average service quality is 3.14 and the average level of customer satisfaction is 4.58. This shows that 3.14 < 4.58 which means that the quality of service provided by Caffe Ayang Beib Steak during the covid-19 pandemic has not fully satisfied consumers. Meanwhile, the results of the Cartesian Diagram measurement show that there are 4 attributes in quadrant A that must be prioritized by Caffe Ayang Beib Steak. Based on the results of the level of conformity approach, the importance-performance analysis table, and the Cartesian diagram, it can be concluded that the quality of service provided has not been able to meet consumer satisfaction at Caffe Ayang Beib Steak.
Kesejahteraan Masyarakat pada Pemerintah Kabupaten/Kota yang Beropini WTP, WDP, Adverse dan Disclaimer di Propinsi Lampung Khairudin Khairudin; Tia Rizna Pratiwi; Syahril Daud
Jurnal Ilmiah ESAI Vol 13 No 1 (2019)
Publisher : Politeknik Negeri Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25181/esai.v13i1.1267

Abstract

The development of audit opinion obtained by the government of regency/city at Lampung Province to date suggests a positive development, with unqualified opinion indicating the highest opinion from the BPK-RI.  This audit opinion results show significant increase for last few years. Further, there are some local governments that have been for more than three years in a row obtaining the opinion of unqualified opinion. However, the development of a positive audit opinion of the local government is not followed by the development of a positive level of welfare. In fact, the Government of Lampung Province is still ranked the fourth lowest in Sumatra as the poorest province. So the audit opinion which is attached to the local government, in particular the perceived unqualified opinion for this community is not prosperous. This research was conducted on the entire local government in Lampung Province for the period of 2011-2015 with the method of comparative analysis, with the data related to the Human Development Index (HDI) of each District/City Government were obtained from BPS Lampung Province and the data in the form of the audit opinion are sourced from the BPK-RI. The results showed that not all local government obtain unqualified opinion automatically related to the increase of the level of the welfare of the community becomes. For this reason, the local government obtaining the unqualified opinion in the financial management should also improve the welfare of the community through an increase in the budget for education, health and other sectors that directly touch on the improvement of the welfare of the community. It is expected the government succeeded not only in financial management but also in development. Keyword: Adverse, Disclaimer, welfare of the community, unqualified opinion, qualified opinion
Co-Authors Asna Wati Khairudin Khairudin Tia Rizna Pratiwi