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All Journal The International Journal of Business Review (The Jobs Review)
Mokh Adib Sultan, Mokh Adib
Program Doktor Ilmu Ekonomi Universitas Sebelas Maret Surakarta
Economics, Econometrics & Finance

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Integrating Quality Features into Technology Acceptance Model for Examining the Acceptance of Mobile Payment Go-Pay Djauhari, Medina Juniar; Furqon, Chairul; Sultan, Mokh Adib
The International Journal of Business Review (The Jobs Review) Vol 3, No 1 (2020): The International Journal of Business Review. June 2020
Publisher : Fakultas Pendidikan Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/tjr.v3i1.22511

Abstract

Go-Pay was the innovation in Financial Technology offered in efficiency of payment. The main objective of this study was to bring further insights into consumer intentions to use mobile payments Go-Pay it helps improving service quality and increasing user satisfaction of the Go-Jek user. Mobile payment is in a developing stage and consumers are still reluctant and so they hesitate to use mobile payment. Data is collected from Go-Jek user who have used Go-Pay as mobile payment systems in Bandung city. A survey study with the SEM analysis of 200 participants, with four out of six hypothesis are supported. Research results demonstrate that there are significant relationships between service quality and intention to use, there is not significant relationship between perceived ease of use, perceived usefulness to intention to use mobile payment Go-Pay. Keyword. Quality Technology Acceptance Model (QTAM); Intention to Use; Structural Equation Model;
Co-Authors Chairul Furqon, Chairul Medina Juniar Djauhari