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All Journal MIX : Jurnal Ilmiah Manajemen International Journal of Supply Chain Management Jurnal Bisnis dan Manajemen
Wisnu Untoro Wisnu Untoro
Faculty of Economics and Business, Universitas Sebelas Maret
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Engineering Environmental Science Industrial & Manufacturing Engineering Social Sciences Transportation

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KEPUASAN PELANGGAN MEMEDIASI PENGARUH KUALITAS PROSES, KUALITAS INFRASTRUKTUR, DAN KUALITAS INTERAKSI TERHADAP LOYALITAS PELANGGAN Bidari Andria Devi; Wisnu Untoro
MIX: JURNAL ILMIAH MANAJEMEN Vol 9, No 1 (2019): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.832 KB) | DOI: 10.22441/mix.2019.v9i1.003

Abstract

This research was conducted for analyze the influence of process quality , infrastructure quality and interaction quality on customer loyalty with customer satisfaction as mediating variable. This study employed quantitative method, and questionnaire for collecting data. The sampling technique employed was accidental sampling one. The sample of research consisted of 170 respondents in inpatient units of type-D hospitals in Sukoharjo divided into PKU Muhammadiyah and Nirmala Suri Hospitals. The analysis method employed in this research was Structural Equation Modeling (SEM) with SmartPLS 2.0 program help. Validity and reliability tests were analyzed using outer model, while inner model was used to test hypotheses. Result of research showed that process quality ,infrastructure quality, and interaction quality affected customer loyalty positively and significantly and customer satisfaction , customer satisfaction mediates relationship  between process quality,infrastructure quality,and interaction quality to customer loyalty . So that the better the process  quality, infrastructure quality,and interaction   quality  the higher is the customer satisfaction and customer lotalty  of type-D hospitals in Sukoharjo
KUALIFIKASI OPERATOR OPERASI SEBAGAI PEMODERASI PENGARUH KADAR HEMOGLOBIN DAN JENIS OPERASI PADA JUMLAH TES CROSS-MATCH DI BANK DARAH Farida Farida; Wisnu Untoro
Jurnal Bisnis dan Manajemen (Journal of Business and Management) Vol 16, No 2 (2016)
Publisher : Magister Manajemen Fakultas Ekonomi dan Bisnis UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/jbm.v16i2.4586

Abstract

The aims of research is to understand/discover the effect of the qualification of surgery operator for moderating pre-operative hemoglobin level at the patient and the type of operation performance (elective or emergency) with the number of cross-match test request for surgery preparation. The research utilizes the quantitative empirical method using a secondary data derived from the orthopedic hospital blood-bank Prof. DR. R. Soeharso Surakarta i.e. the number of data cross-match test request from June 2015 to May 2016 with 360 samples. The Data analysis method is Moderated Regression Analysis.The results of research exhibits significant direct influence pre-operative hemoglobin level and the type of operation to the number of cross-match test request. The qualification of surgery operator has not proven significantly as a moderation variable. The qualification of surgery operator influences simultaneously on the patient preoperative hemoglobin correlation level and type of operation to the number of cross-match test request, although no proven effect on an individual basis.
Supply Chain Impact on Consumer Confidence for Purchase Intentions Through Online Bambang Nur Cahyaningrum; Akhirta Wulandari; Andiyas Miawan; Wisnu Untoro
International Journal of Supply Chain Management Vol 9, No 2 (2020): International Journal of Supply Chain Management (IJSCM)
Publisher : International Journal of Supply Chain Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (461.073 KB)

Abstract

Abstract- Supply chain Management has played a significant role in corporate efficiency and has attracted the attention of numerous academicians over the last few years. This study aims to determine how the influence of supply chain, virtue, integrity, trust in intermediaries, trust in sellers, and customer loyalty, on purchase intentions through online. Data were obtained by distributing 168 questionnaires to students in the Soloraya region which included: Klaten Regency, Sukoharjo Regency, Wonogiri Regency, Sragen Regency, Boyolali Regency, and Solo Kota. The analytical tool used is SEM (Structural Equation Modeling). Based on the results of the analysis, it shows that the competency variable has no effect on trust in the intermediary. The variable of virtue and integrity, has a positive effect on trust in intermediaries. Variable trust in the intermediary has a positive effect on trust in the seller. The variable of trust in the intermediary and trust in the seller, has no effect, on purchase intention. The variable of trust in the intermediary, has a negative effect, on customer loyalty. Customer loyalty, has a positive effect on purchase intentions.
Co-Authors Akhirta Wulandari Andiyas Miawan Bambang Nur Cahyaningrum Bidari Andria Devi Farida Farida