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Journal : Jurnal Kolaboratif Sains

The Relationship of Leadership Effectiveness towards Volunteers Behavior in Tzuchi Foundation Medan Branch: Hubungan Efektivitas Kepemimpinan Terhadap Perilaku Relawan di Yayasan Tzuchi Cabang Medan Edward Harnjo; Javerson Simamora; Diana Afriani; Gloria
Jurnal Kolaboratif Sains Vol. 6 No. 7: JULI 2023
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v6i7.3936

Abstract

Nowadays, Indonesia is living in a world of growth and competition. Therefore, leadership is vially important at all levels within the company. An effective leadership must develop the leadership qualities among individuals within the organization. To learn more about leadership effectiveness in volunteers ‘behavior improvement, the writer chose the title of skripsi, “The Relationship Leadership Effectiveness Towards Volunteers Behavior in TzuChi Foundation Medan Branch” Leadership effectiveness is concentrated in personal perception and personal judgment of others, subordinates’ satisfaction, goal attainment, preparedness to address challenges or crisis, types of decisions and implementation of change. And to volunteers’ behavior is concentrated in job task fulfillment, working relationships, innovative spirit, individual creativity, personality, ethical thinking, professional and social responsibility. Resarch design that writer used is descriptive method and casual method. After getting the data, the writer makes the tabulation to calculate and analyse it to determine the mean, meridian, mode, correlation, validation, reliability, normality, linear regression, determination and test of hypothesis. The results obtained by the writer is Leadership Effectiveness towards Volunteers’ Behavior at TzuChi Foundation Medan Branch.
The Effect of Service Quality and Product Availability Towards Customers Repurchase Decision AT UD. Appolo Motor: Pengaruh Kualitas Pelayanan dan Ketersediaan Produk Terhadap Keputusan Pembelian Ulang Pelanggan Pada UD. Appolo Motor Javerson Simamora; Eddy Gunawan; Edward Harnjo; Diana Afriani; Sanif Sentosa
Jurnal Kolaboratif Sains Vol. 7 No. 2: FEBRUARI 2024
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.427 KB) | DOI: 10.56338/jks.v1i1.449

Abstract

This study aims to see the effect of service quality and product connectivity on purchasing decisions. UD Apollo Motor is a company engaged in the field of authorized spareparts motorcycle dealers in the regency of Deli Serdang, North Sumatra. Various brands are sold, including Vario, CBR, PCX, Beat, Supra and others. This research uses quantitative. To prove the hypothesis, the writer uses descriptive method and causal method. The results of this method can be used to prove hypotheses and causation between two or more variables in this study. The coefficient of determination between service quality and product availability in impulse purchases is 51.2%. the regression equation is Y = 3.664 + .473 X. The results of the descriptive statistics show that the average for service quality agrees. The results of the descriptive statistics show that the average for neutral product availability and purchasing decisions is neutral. The conclusion of this study is that service quality has a positive and significant effect on purchasing decisions. Product availability has a positive and significant effect on purchasing decisions. Service quality and product availability have a positive and significant effect on purchasing decisions.
The Impact of Product Quality towards Sales at PT. Pentaco Makmur Medan Ester; Ali Syah Putra; Edward Harnjo; Eddy Gunawan; Javerson Simamora
Jurnal Kolaboratif Sains Vol. 7 No. 5: MEI 2024
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v7i5.4440

Abstract

This research explains a conceptual model that elucidates the factors that influence the impact of product quality at PT. Pentaco Makmur Medan and how this information can be effectively used for business development and sustainability. This study is a review that identifies sales as the dependent variable, through a systematic review of online literature sources. Three independent variables were then identified viz. product features, service value chain and consumer behaviour. The research objectives and research questions were defined to assess the influence of the independent variables on customer satisfaction. It was identified that critical product features identified and shared during early stages of product development influences customer satisfaction by reducing product failures. Furthermore, customer satisfaction mediates improved service value leading to loyalty and finally, consumer behaviour in sharing experiences extends the product's life and influences customer satisfaction