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This Author published in this journals
All Journal Journal of Management Studies and Development Journal of Pedagogy and Education Science
Wasiu Abiodun Makinde
The Federal Polytechnic Ilaro
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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Is New Public Management an Option for Post-Pandemic Public Service Delivery in Nigeria? Wasiu Abiodun Makinde
Journal of Management Studies and Development Vol. 1 No. 02 (2022): Journal of Management Studies and Development
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (327.085 KB) | DOI: 10.56741/jmsd.v1i02.128

Abstract

The expenditure and revenue trajectories which diverge sharply, as well as the increasing demand for better public service in the late 1970s around Western Europe and Northern America, necessitate the introduction of various principles coined as New Public Management (NPM) to reform the longstanding traditional public administration designed along Wilson's politics-administration dichotomy and Weber's ideal model of bureaucracy. With little or no doubt about its effects on the process of public service delivery in advanced nations, much has not been written on the impact on public service delivery in Nigeria and other developing countries amidst challenges impending in the post-pandemic public service delivery in Nigeria. This study evaluates the option of full implementation of new public management for post-pandemic public service delivery in Nigeria. Drawing on theoretical and empirical research, it explores the potential for service quality and cost recovery of public service, decentralization of decision making in public bureaucracies, and whether the process of public service delivery will be enhanced through performance measurement all within the regime of New Public Management. In exploring these issues, this paper sheds light on the potential of New Public Management to stabilize and improve public service delivery in the post-pandemic era of Nigeria.
Service Quality of Teaching Vocational Education and Training (TVET) and Student’s Satisfaction in Nigeria Wasiu Abiodun Makinde; Tolulope Oluwatosin Bamiro
Journal of Pedagogy and Education Science Vol 2 No 01 (2023): Journal of Pedagogy and Education Science
Publisher : The Indonesian Institute of Science and Technology Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56741/jpes.v2i01.157

Abstract

Technical, Vocational, Education and Training (TVET) has been identified as an effective strategy for improving socio-economic development of both developing and developed nations. This study aims at assessing the student’s experience of service quality of TVET in the Federal Polytechnic Ilaro, Nigeria. The study reviewed concept of service quality and TVET, reviewed of previous findings from related studies and adopted SERVQUAL model as framework for the study. The population of the study comprised of about 10,250 student during 2021/2022 academic session. Data collected were analysed through descriptive and inferential statistics. The study discovered that physical facilities, comfortable classroom, adequate academic resources and appearance of physical facilities are highly ranked tangibility. Lecturer’s good knowledge, lecturer’s politeness and security measures are highly ranked in assurance and support staff fairness, lecturers sincere interest on student and lecturer’s teaching capability are highly ranked reliability. Also, lecturer’s adequate capacity, treatment of complaints by student and support staff availability are highly ranked responsiveness and, polytechnic fair treatment, support staff attention to students and lecturer’s support to individual students are highly ranked empathy. Therefore, the study concluded that students are experiencing service quality of TVET.
Co-Authors Tolulope Oluwatosin Bamiro