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All Journal Jurnal Ilmiah Wahana Pendidikan JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen
Indah Meilina
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Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Library & Information Science Social Sciences Other

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Pengaruh Kebijakan Manajemen terhadap Kinerja Bank Syariah Indah Meilina; Angga Wiranata; Chairina Chairina
JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen Vol 2 No 2 (2022): JIKEM: Jurnal Ilmu Komputer, Ekonomi dan Manajemen
Publisher : Universitas Muhammadiyah Enrekang

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Abstract

This study aims to help Islamic bank management see their overall performance so far. The level of overall performance referred to is not only financial performance as measured by the best profitability analyzing the rate of return on profits, but also measured through the Islamic maqashid index (MSI), which is a measurement of overall performance in accordance with the initial performance. motive for the establishment of Islamic banks. thus the management of financial institutions will have rules relating to modern operations so that Islamic banks are in a condition that can comply with Islamic rules. The approach used is through quantitative research by looking for data according to statistics. The consequences of this study show the effect of control coverage on the performance of Islamic banks as a whole.
Analisis Manajemen Reputasi Online Telkomsel Terkait Keluhan Pelanggan Pada Platform Digital Habibatul Wa’dah; Indah Meilina; Safira Dwinawati Safitri; Tria Patrianti
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 3 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (236.574 KB) | DOI: 10.5281/zenodo.7613755

Abstract

The rapid development of technology has had an impact on the telecommunications world. With the creation of cell phones that make it easier for people to shorten distances and time, indirectly opening new business opportunities and competition, namely cellular operators (providers). This study aims to explain Telkomsel's online reputation management analysis regarding customer complaints on digital platforms. The results of this study indicate that Telkomsel has good online reputation management in dealing with customer complaints on digital platforms, as evidenced by Telkomsel continuing to provide good service and responsiveness in dealing with customer complaints about the obstacles they experience through the mytelkomsel application and digital platforms owned by Telkomsel or can even go directly to the nearest Grapari.
Co-Authors Angga Wiranata Chairina Chairina Habibatul Wa’dah Safira Dwinawati Safitri Tria Patrianti