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All Journal Asia-Pacific Management and Business Application
MA. Reina Ayende Mabeza
CAMARINES NORTE STATE COLLEGE
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Knowledge Management (KM) Practıces of the Retaıl Industry in Camarınes Norte, Phılıppınes: A Descrıptıve Quantıtatıve Analysıs MA. Reina Ayende Mabeza
APMBA (Asia Pacific Management and Business Application) Vol 11, No 2 (2022)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2022.011.02.4

Abstract

This study was conducted to ascertain the Knowledge Management (KM) practices of the retail industry, utilizing the quantitative descriptive research design. Using survey within the Philippines border the findings revealed that the majority of the retail industries in the province were highly understand the concept of Knowledge Management. Among its four major components the retail industries have the highest level of awareness towards the component of people, whereas, on the level of application, it is on the component of the strategy. While on customers' needs and satisfaction, KM strongly contributed to the retail industry and help uplift business operation and performance as well as long-term sustainability. It is concluded that by embracing Knowledge Management in business operations, the status of retail industry would rise up. The formulation of a centralized Knowledge Management system and collaboration to the government agency like the Department of Trade and Industry (DTI) will steadfast the growth of the retail industry in the province of Camarines Norte, Philippines.
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