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All Journal Journal of Administrative and Sosial Science (JASS) Jurnal Akuntan Publik
Tasya Twinca Putri
Universitas Muhammadiyah Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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CUSTOMER BEHAVIOR PADA BANDARA SOEKARNO HATTA, JAKARTA Tasya Twinca Putri; Nida Handayani
JOURNAL OF ADMINISTRATIVE AND SOCIAL SCIENCE Vol. 4 No. 1 (2023): Januari : Journal of Administrative and Social Science
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jass.v4i1.139

Abstract

Dalam beberapa dekade terakhir, sektor ini telah dipengaruhi oleh tren baru yang berbeda, dari kelahiran supermarket hingga munculnya e-commerce, hingga pengenalan cashierless store. Dalam dekade terakhir, kami telah mengamati tren yang berkembang yang melibatkan teknologi baru dan peningkatan otomatisasi layanan, dengan tujuan untuk meningkatkan kecepatan, konektivitas, dan ketersediaan penggunaan. Meskipun bidang aplikasinya bervariasi, ada kecenderungan untuk mengurangi kebutuhan kontrol manusia dalam melakukan berbagai operasi. Yang terakhir mewakili kategori baru toko yang sepenuhnya berbasis komputer dan digital, di mana penggunaan kamera, sensor, dan rak otomatis meminimalkan interaksi manusia. Tujuan dari penelitian ini adalah untuk menganalisis pengetahuan customer tentang cashierless store, dan relevansi berbagai faktor yang terkait dengan jenis toko baru ini. Kuesioner dikirim ke 30 customer untuk mengidentifikasi dan mengevaluasi situasi aktual dan pengetahuan tentang topik ini. Analisis statistik, mengenai pengetahuan mereka tentang cashierless store dan pengalaman customer, disediakan untuk membahas faktor-faktor paling relevan yang memengaruhi persepsi dan sikap customer, dengan perbandingan per jenis kelamin dan jenis pengguna. Hasil analisis yang diberikan mengungkapkan bahwa mereka mengetahui tentang cashierless store sebelumnya.
Efektivitas E-Library Of Angkasa Pura II (Elora) Dalam Meningkatkan Literasi Digital Di PT Angkasa Pura II (Persero) Tasya Twinca Putri; Nida Handayani; Abdul Rahman; Dini Gandini Purbaningrum
Jurnal Akuntan Publik Vol. 1 No. 1 (2023): Maret : Jurnal Akuntan Publik
Publisher : Universitas Katolik Widya Karya Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59581/jap-widyakarya.v1i1.53

Abstract

The purpose of this study is to find out how the effectiveness of the E-Library of Angkasa Pura II (Elora) in increasing digital literacy at PT Angkasa Pura II (Persero). This type of research uses qualitative methods with descriptive research types. Data collection techniques using the method of observation, interviews, and documentation. The research results were carried out from the theory of program effectiveness according to Budiani (2007:53) with 4 (four) indicators. First, namely the accuracy of the program's targets is appropriate, seen from the exact program targets, which PT Angkasa Pura II is aimed at all employees who intend to increase their knowledge. Second, the socialization of the program cannot be said to be effective as seen from the fact that there are still many employees of PT Angkasa Pura II who have not used the Elora application because the socialization does not vary only through WhatsApp groups and corporate email. Third, the program objectives are appropriate, seen from the Elora application, it really helps employees in terms of increasing digital knowledge and literacy. Fourth, program monitoring has been carried out by the organizing team through monitoring and evaluation. In addition, program monitoring can also be seen at the Management Review Meeting every month, but there is still no follow-up to make improvements as a result of the evaluation carried out.
Co-Authors Abdul Rahman Dini Gandini Purbaningrum Nida Handayani