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Journal : Jurnal Komunikasi Profesional

Use of computer-mediated communication in online discussion forum Rismi Juliadi
Jurnal Komunikasi Profesional Vol. 6 No. 4 (2022)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.206 KB) | DOI: 10.25139/jkp.v6i4.4953

Abstract

The purpose of this study is to explore the usage of computer-mediated computer communication in online learning during the COVID-19 pandemic. This study focuses on how Universitas Multimedia Nusantara lecturers and students (UMN) build interaction for online learning. The research methodology used qualitative methods with six informants, and data generation was using in-depth interviews. The results indicated that most students positively perceived the online discussion forum as computer-mediated communication (CMC) in online learning during the COVID-19 pandemic. The students' perceptions are considered negative about lecturers' responses in the discussion forum because lecturers usually are late in replying to the student's questions. Students are satisfied with using computer-mediated communication in E-learning UMN, which has given many benefits in supporting online learning activities. The students need and expect the lecturers that they would have an enthusiastic attitude, provide immediate feedback, select the appropriate topic, and regularly participate in the online discussion forum.
Alfamart brand communication on expansion retail business in the Philippines Ashri Fatria; Daniel Susilo; Rismi Juliadi
Jurnal Komunikasi Profesional Vol. 6 No. 6 (2022)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v6i6.5721

Abstract

ABSTRACT In a guideline, the global brand company is broadly positioned around the world. In case the brand could be a premium estimated brand, it could be a premium cost around the world. The application of a global brand ought to too be indivisible from the part of the branding and key communication that makes difference in companies entering the domain of other countries. But what makes a brand profitable and how profitable is it? What could be a global brand and why are there still neighborhood brands? The spread of the COVID-19 pandemic in Southeast Asia, made global business lines run slowly and had to force business people to rack their brains to survive during a pandemic. The establishment of a lockdown policy has also hampered the distribution of retail goods as one of the impacts of the COVID-19 pandemic. However, it is different from Alfamart, which was able to survive during the pandemic with a decrease in net profit at the end of the third quarter of 2020 with a fairly small figure of -1.85% (Hafiyyan, 2020a). One of the strategies revealed is the expansion of Alfamart received a positive response in the Philippines competing 7-Eleven, Mini-Stop, Allday, Family Mart, and Lawson. So throughout 2020 Alfamart managed to open more than 1.000 new stores in Metro Manila and nearby province. The global brand communication strategy used by Alfamart to deliver strong brand awareness to Filipino customer mind and made Alfamart's brand positioning as a super minimart that serves the community. According to the above exposures, Alfamart is considered a successful brand in Indonesia that expand its global retail business in Southeast Asia since the COVID-19 pandemic that spread throughout the world. It is exciting research, Alfamart has not become the primary choice of consumers to shop at minimart or convenience stores in the Indonesian market itself. It is also inseparable from the brand communication strategy used by Alfamart to build strong brand awareness in Filipino consumers' minds. This research method is the case study, continuing to data analysis using the pattern matching of the informant insights and findings. The authors focus on describing the strategy of Alfamart Philippines to communicate its brand awareness in the community. Then, analyze the pattern matching of Filipino customers’ perceived brand of Alfamart through interviews with informants. The research findings are that Alfamart has expanded rapidly to open more than 1.200 stores since 2014 to help the community at Barangay (a remote area of the Philippines) for jobs and serve groceries product especially frozen food so that Alfamart become an "extended pantry" to their home. Alfamart’s accessibility and brand positioning as super minimart for Filipino customers built strong brand awareness as a global brand from Indonesia.
Discourse Network Analysis pada Stakeholder dan Integrated Value Creation dalam CSR Bank Mandiri Monica Pratiwi; Bertha Sri Eko Murtiningsih; Rismi Juliadi
Jurnal Komunikasi Profesional Vol. 7 No. 2 (2023)
Publisher : Fakultas Ilmu Komunikasi Universitas dr. Soetomo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jkp.v7i2.5998

Abstract

Program CSR tidak hanya aktivitas yang dilakukan perusahaan dalam memenuhi tanggung jawab sosial perusahaan untuk mendapatkan legitimasi dari masyarakat melainkan mampu mengintegrasikan keseluruhan nilai bersama setiap stakeholder dan bisnis secara berkelanjutan. Integrated Value Creation (IVC) adalah kombinasi antara CSR dan CSV. IVC adalah rangkaian proses untuk membantu perusahaan dalam mengintegrasikan semua nilai dan pemenuhan ekspektasi setiap stakeholder. Proses IVC terdiri dari 7 tahapan yaitu analisis konteks, stakeholder assessment, tinjauan kepemimpinan, peninjauan resiko, analisis kesempatan perusahaan, proses ­redesign, dan integrasi sistem. Dengan teori stakeholder mampu memetakan stakeholder sehingga Bank Mandiri mampu menyampaikan pesan komunikasi secara tepat sesuai kebutuhan setiap stakeholder. Melalui metode analisis jejaring wacana atau Disclosure Network Analysis (DNA), mengelola wacana yang didapatkan melalui 18 media massa online dan hasil wawancara untuk melihat bagaimana hubungan antar aktor, hubungan antar aktor yang terlibat dan konsep serta hubungan antar konsep yang berkenaan dengan strategi komunikasi CSR Program Kewirausahaan Petani Pamarican. Aktivitas CSR memberikan dampak melalui beragam aspek dalam perusahaan dan bisnis secara menyeluruh. Salah satu dampak yang akan diulas berkenaan dengan reputasi perusahaan. Reputasi perusahaan yang positif dapat dilihat melalui beragam dukungan dan keterlibatan dari para stakeholder seperti pemerintah, perusahaan BUMN, lembaga nonprofit, potensial petani, supplier, hingga pemerintah daerah Kebumen yang siap mendukung PT Mitra Desa Kebumen dioperasikan dengan mengimplementasikan sistem yang sama seperti Desa Pamarican. Tidak dipungkiri, keberhasilan Bank Mandiri dalam mengadakan Program Kewirausahaan Petani Pamarican mampu memberikan manfaat yang dirasakan petani dan semua stakeholder yang terlibat. Hal ini menjadi salah satu kunci penting yang mendukung dalam peningkatan reputasi perusahaan.