Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Lead Journal of Economy and Administration
D Ilham Rizkian
Global Jakarta University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Effect of Service Quality on Patient Satisfaction at Jampang Kulon General Hospital, West Java Province Udriyah; D Ilham Rizkian; Ali Ridho; Alfi Maghfuriyah
Lead Journal of Economy and Administration Vol 1 No 2 (2022): Lead Journal of Economy and Administration (LEJEA), November 2022
Publisher : International Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (229.589 KB) | DOI: 10.56403/lejea.v1i2.53

Abstract

This research is a quantitative study that aims to determine the effect of service quality on patient satisfaction at Jampang Kulon General Hospital, West Java. This is based on the problem of several complaints by patients regarding the quality of existing services. In this study, the unit of analysis was patients at Jampang Kulon General Hospital, the population included were all patients at the Jampang Kulon General Hospital, West Java Provincial Government, from January 2021 to March 2021, a total of 1,658 patients. The sampling technique is Probability Sampling and the number of samples is 94 people. Based on the results, it can be concluded that service quality has a positive effect on patient satisfaction at the Jampang Kulon General Hospital, West Java Province with an effect of 33.98% and a regression function of Y = 14.080 + 0.555 X.
Co-Authors Alfi Maghfuriyah Ali Ridho Udriyah