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All Journal Bussman Journal : Indonesian Journal of Business and Management Jurnal Manajemen dan Teknologi Informasi YUSTHIMA
Luh Putu Rara Ayu Ratnaningrum
Institut Bisnis dan Teknologi Indonesia
Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences

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ANALISIS KEPUASAN MAHASISWA TERHADAP KUALITAS PELAYANAN AKADEMIK DI SEKOLAH TINGGI MANAJEMEN INFORMATIKA & KOMPUTER INDONESIA Luh Putu Rara Ayu Ratnaningrum
Bussman Journal : Indonesian Journal of Business and Management Vol. 3 No. 1 (2023): Bussman Journal | Januari - April 2023
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v3i1.124

Abstract

The best action that higher education institutions need to take is to use feedback from students to make service changes. Initial interviews conducted found symptoms of student dissatisfaction with the academic services provided by the campus, which shows that the quality of service has not been able to meet student expectations. Campus academic services have not played a maximum role. To determine and measure the quality of academic services and the gaps that occur, the Servqual Method is used. Measurements were made to 350 active students on campus. This study aims to determine the level of student satisfaction through Gap V on academic services. The variables in this study include tangible, reliability, responsiveness, assurance, and empathy. The analysis technique used in this research is the method of analyzing the level of interests and expectations of students to determine the suitability between the level of interests and expectations of students for and the implementation that has been done by the campus. The measurement results show that the academic services provided are not in accordance with student expectations, with the largest gap value between student expectations and campus performance in the empathy variable with a gap value of -1.5 and the smallest gap is in the Responsiveness variable of -0.5. This means that improvements need to be made in terms of empathy in serving students due to the large enough gap value. In the responsiveness variable, although the gap value is close to 0, it is still felt that it still does not meet student expectations
PENTINGNYA PERLINDUNGAN RAHASIA DAGANG PADA PERUSAHAAN DI INDONESIA Emmy Febriani Thalib; Dwi Novita Sari; Luh Putu Rara Ayu Ratnaningrum
Jurnal Yusthima Vol. 2 No. 2 (2022): YUSTHIMA : Jurnal Prodi Magister Hukum FH Unmas Denpasar
Publisher : Fakultas Hukum, Universitas Mahasaraswati Denpasar

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Abstract

This research was conducted with the aim of knowing the formal regulation regarding trade secrets in Indonesia and the steps taken by companies to protect these trade secrets. By using normative juridical research methods, entitled that trade secrets are part of the legal system of intellectual property rights in Indonesia which is regulated in Law no. 30 of 2000 concerning Trade Secrets. In order to avoid any illegal or unlawful violations, the Company needs to take the necessary precautions in a number of ways which are carried out and applied internally within the company. Penelitian ini dilakukan dengan tujuan untuk mengetahui pengaturan hukum mengenai rahasia dagang di Indonesia dan langkah yang dilakukan perusahaan untuk melindungi rahasia dagangnya tersebut. Dengan menggunakan metode penelitian yuridis normatif, disimpulkan bahwa rahasia dagang merupakan bagian dari sistem hukum hak kekayaan intelektual di Indonesia yang diatur dalam Undang - Undang No. 30 Tahun 2000 tentang Rahasia Dagang. guna menghindari adanya pelanggaran yang tidak sah atau melanggar hukum Perusahaan perlu mengambil tindakan pencegahan yang diperlukan dengan beberapa cara yang dilakukan dan diterapkan secara internal dalam perusahaan.
ANALISIS KUALITAS LAYANAN DAN PENGGUNA APLIKASI OVO TERHADAP KEPUASAN PELANGGAN MENGGUNAKAN PIECES FRAMEWORK Ni Wayan Wardani; Ni Kadek Ayu Nirwana; Luh Putu Rara Ayu Ratnaningrum; Sita Haniyatus Salimah
Jurnal Manajemen dan Teknologi Informasi Vol. 13 No. 2 (2023): Jurnal Manajemen dan Teknologi Informasi
Publisher : Fakultas Teknik dan Informatika Universitas PGRI Mahadewa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59819/jmti.v13i2.3205

Abstract

The OVO application is an application that provides payment system services that can provide convenience in non-cash transactions, besides that the OVO application also opens access to digital financial products and services. OVO application which is a payment system used by various users. The diversity of these users will be an important point in assessing customer satisfaction because each customer has a different level of satisfaction. Users of the OVO application will assess customer satisfaction satisfied or dissatisfied, so that the existing system, will require further development in the future. One of the methods used in measuring the level of customer satisfaction is the pieces framework method which method has variables of performance assessment, information, economy, control, efficiency, and service. Researchers use questionnaires on 103 respondents who use the OVO application, INSTIKI students class of 2019, dissemination of this questionnaire through the Google form platform. The research results on the level of customer satisfaction showed the results of PUAS, with an average value above 4.06.
Co-Authors Dwi Novita Sari Ni Kadek Ayu Nirwana Ni Wayan Wardani Sita Haniyatus Salimah Thalib, Emmy Febriani