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All Journal Jurnal Ilmiah Peuradeun
Harifuddin Harifuddin
Faculty of Social and Politic Sains, Bosowa University of Makassar, Indonesia
Religion Humanities Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Academic Services Based on Minimal Service Standards at AMI Makassar Maritime Polytechnic Muhammad Nur; Andi Ernie Zaenab Musa; Harifuddin Harifuddin; Rasyidah Zainuddin
Jurnal Ilmiah Peuradeun Vol 11 No 1 (2023): Jurnal Ilmiah Peuradeun
Publisher : SCAD Independent

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26811/peuradeun.v11i1.764

Abstract

This study aimed to describe the efficiency of implementing academic services and the effectiveness of educational services based on minimum service standards. This quantitative descriptive study used a survey approach with AMI Maritim Makassar Polytechnic students. Data collection techniques included observations, interviews, and documentation studies. The data analysis technique used frequency tabulation with percentage calculation and a Likert scale measuring instrument. The findings revealed that implementing the minimum standard service was “simple”, with a Likert scale category score of 91.66%, and the “on time” variable had a score of 85%. The variable “openness” had a score of 97.5%. The “effectiveness” variable had a score of 96.6%. The variable “Indiscriminate” had a score of 97.5%. The “efficiency” variable had a 72.5% score. Implementation of academic services based on “Minimum Service Standards” with simple indicators such as “timely, open, not discriminant, efficient, and economical” was categorized as “satisfactory”, and the level of satisfaction with academic services based on the “Minimum Service Standards” among the students was classified as “strongly effective”.
Co-Authors Andi Ernie Zaenab Musa Muhammad Nur Rasyidah Zainuddin