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Saladin Ghalib
Magister Administrasi Bisnis, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Lambung Mangkurat, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan E-Channel dan Kualitas Pelayanan Tatap Muka Terhadap Kepuasan dan Loyalitas Penabung (Studi Pada Bank Kalsel di Kabupaten Barito Kuala) Deni Deni; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 1 (2023): Januari-April 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i1.15515

Abstract

The research method used is positivistic, descriptive/explanatory causality, data collection using a survey method with a sample size of 648 Simpeda General savers and Simpeda KPE savers selected by multistage proportional convenience sampling technique. The google form questionnaire was distributed via whatsapp group and 400 copies were printed. The 676 copies of the questionnaire that returned after being verified were selected as many as 648 copies according to the initial plan. Data analysis using path analysis technique, data calculation using SPSS Version 25 application.The results of the study found that the quality of e-channel services had a significant positive effect on both satisfaction and customer loyalty. The quality of face-to-face services has a significant positive effect on both satisfaction and customer loyalty. Satisfaction has a significant positive effect on the loyalty of savers. Satisfaction mediates the significant positive effect of E-Channel service quality on saver loyalty. Satisfaction also mediates the positive effect of face-to- face service quality on saver loyalty. The results of this study are useful as a basis for managing decisions to increase saver loyalty through efforts to improve service quality (e-channel and face-to-face) in the context of increasing saver satisfaction at this bank. Keywords: Loyalty, Satisfaction, Service Quality, e-channel, face-to-face, savers
Analisis Pengaruh Intellectual Capital, Good Corporate Governance dan Competitive Advantage Terhadap Company Value Pada PT Bukit Asam Tbk Tahun 2016-2021 Lisda Anggraeni; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 1 (2023): Januari-April 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i1.15513

Abstract

This study aims to analyze the influence of Intellectual Capital (X1), Good Corporate Governance (Z1), Competitive Advantage (Z2) on Company Value (Y), at PT Bukit Asam Tbk. The research was conducted using data for a period of 6 years, namely the period 2016-2021. The data source is secondary data which is analyzed through Partial Least Square (PLS). The test results show that there is a significant and positive influence on Intellectual Capital (X1) on Competitive Advantage (Z2). With a total influence of 71.3%. The use of Intellectual Capital in the company is able to increase the company's superior value or Competitive Advantage which makes it a characteristic of competitive advantage in the eyes of shareholders and industrial market players compared to other companies. Keywords: Intellectual Capital, Good Corporate Governance, Competitive Advantage, Company Value
Pengaruh Budaya Organisasi Dan Lingkungan Kerja Dengan Motivasi Sebagai Variabel Intervening Terhadap Kinerja Karyawan (Studi pada Teller Bank Kalsel Cabang Utama Banjarmasin) Noor Isliana; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 2 (2023): Mei-Agustus 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i2.17076

Abstract

This study aims to examine the effect of Organizational Culture and Work Environment with Motivation as an Intervening Variable on Teller Employee Performance at Bank Kalsel Main Branch Banjarmasin. The approach used in this research is quantitative, with the type of causality associative research. The sampling method used nonprobability sampling with saturated sampling method on 32 employees of Teller Bank Kalsel Main Branch Banjarmasin. The google form questionnaire was distributed via Whatsapp to each respondent. Data analysis using SmartPLS softwareThe results showed that Organizational Culture had an insignificant effect on the Performance of Teller Employees of Bank Kalsel Main Branch Banjarmasin, Work Environment had a significant effect on Employee Performance of Teller Employees of Bank Kalsel Main Branch of Banjarmasin, Organizational Culture had a significant influence on Motivation of Teller Employees of Bank Kalsel Main Branch Banjarmasin, The work environment has a significant influence on the motivation of teller employees at Bank Kalsel Main Branch Banjarmasin and motivation has an insignificant effect on the performance of teller employees at Bank Kalsel Main Branch Banjarmasin. While indirectly Organizational Culture has an insignificant effect on Employee Performance mediated by motivation at Bank Kalsel Main Branch Banjarmasin and Work Environment has an insignificant effect on Employee Performance mediated by motivation at Bank Kalsel Main Branch Banjarmasin Keywords: Organizational Culture, Work Environment, Motivation, Employee Performance
Implementasi Inovasi Dalam Upaya Keberlangsungan Usaha Yayasan Pembangunan Insan Farmasi Indonesia Banjarmasin Ahmad Hafizi; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 2 (2023): Mei-Agustus 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i2.17072

Abstract

This study aims to (1) determine the implementation of innovations carried out in two institutions of Yayasan Pembangunan Insan Farmasi Indonesia Banjarmasin, namely educational institutions, namely the ISFI Banjarmasin Vocational High School (SMK) and the ISFI Banjarmasin College of Health Sciences (STIKES). Complexity (Complexity), Formalization (Formalization), and Centralization (Centralization) of the innovations carried out in the two institutions.The results of the study capture the effect of Complexity, Formalization, and Centralization on the implementation of innovations carried out by institutions. The implementation of the innovations carried out has the effect of hindering or facilitating the process of activities in an effort to achieve business sustainability of Yayasan Pembangunan Insan Farmasi Indonesia  Banjarmasin, both at secondary level educational institutions, namely the ISFI Banjarmasin Vocational High School (SMK) and high-level education, namely the College of Health Sciences (STIKES) ISFI Banjarmasin. Keywords: Implementation, Innovation, Business Continuity Efforts, Complexity, Formalization, Centralization
Pengaruh Struktur Organisasi Terhadap Inovasi Perusahaan PT. Bank BRI Syariah Kantor Cabang Banjarmasin Riska Maulida Anggraini; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 2 (2023): Mei-Agustus 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i2.17077

Abstract

The purpose of this study was to determine the effect of organizational structure on innovation at the branch office of PT. BRI Syariah Banjarmasin. Innovation is recognized as one of the keys to success in an organization, but an innovation will not run well if there is no regulation from the organization, so that innovation is closely related to organizational structure. The variable used in this study is the organizational structure with 3 dimensions: complexity, formalization, and centralization, while the innovation variable has 2 dimensions: the initiation stage and the implementation stage. This study uses a quantitative approach with a total sample of 100 employees of BRIsyariah Banjarmasin. Data collection techniques used primary and secondary data, and were analyzed using the Amos 22 SEM application. Based on the results of the analysis, it was found that complexity had a partial and significant effect on initiation, complexity had no partial and significant effect on implementation, formalization had a partial and significant effect on the initiation stage. , formalization does not have a partial and significant effect on implementation, centralization has a partial and significant effect on initiation and centralization has a partial and significant effect on implementation Keywords: Organizational structure, innovation, complexity, formalization, initiation, implementation
Co-Authors Ahmad Hafizi Deni Deni Lisda Anggraeni Noor Isliana Riska Maulida Anggraini