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All Journal Sistemasi: Jurnal Sistem Informasi Borneo : Journal of Islamic Studies Prosiding Seminar Nasional Teknologi Informasi dan Bisnis
Suri Wulandari
Universitas Islam Negeri Sultan Syarif Kasim Riau
Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Physics

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Journal : Sistemasi: Jurnal Sistem Informasi

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Influence of User Satisfaction of the Halodoc Mobile Application using the End User Computing Satisfaction (EUCS) and DeLone and McLean methods Suri Wulandari; Medyantiwi Rahmawita Munzir; Nesdi Evrilyan Rozanda; Zarnelly Zarnelly
Sistemasi: Jurnal Sistem Informasi Vol 13, No 2 (2024): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v13i2.4035

Abstract

PT. Media Dokter Investama is one of several technology companies that provides health consultation services in Indonesia through Mobile Health Technology (MHealth Tech) products. Mobile application. It was recorded that in October 2023 the Halodoc application on Playstore received a rating of 4.8 on a scale of 5 with more than 426 thousand reviews from users. The level of use of the Halodoc application is very high, giving rise to several negative ratings. As in the reviews from rating 2 or not liking the application as much as 658 or 5.76%, and rating 1 or really not liking the application as many as 1,577 reviews or 13.78%. From these results it can be seen that there are still some users who are dissatisfied with the Halodoc application. This research was conducted to measure the influence of user satisfaction of the Halodoc application using the End User Computing Satisfaction and DeLone and McLean methods and to provide research recommendations which can be an input for Halodoc application managers to manage and improve the Halodoc application in the future.
Co-Authors Amelia Melati Putri Elzy Novianti Ismail Pane Medyantiwi Rahmawita Munzir Muhammad Fadli Ansyari Muhammad Luthfi Hamzah Muhammad Rezky Fadillah Nesdi Evrilyan Rozanda Zarnelly Zarnelly