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All Journal Experimental Student Experiences Jurnal Manajemen Riset Inovasi Jurnal Ilmiah Dan Karya Mahasiswa
Yoseph D. Purnama Rangga
Universitas Nusa Nipa
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Restructuring Analysis of Troubled Loan Handling Through Rescheduling at KSP Kopdit Obor Mas, Pasar Level Branch Yasinta Intan Sakera; Wilhelmina Mitan; Yoseph D. Purnama Rangga
Experimental Student Experiences Vol. 2 No. 1 (2023): Maret
Publisher : LPPM Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (217.456 KB) | DOI: 10.58330/ese.v1i3.176

Abstract

This study aims to determine the settlement of non-performing loans based on the credit restructuring method through rescheduling. The collection of data used in this paper uses interviews and documentation. This type of data uses a qualitative descriptive analysis. From the results of observations it was concluded that the credit restructuring policy at KSP Kopdit Obor Mas in an effort to save credit through rescheduling had positive results because it did not burden members or cooperatives and had an impact on reducing problem loans / NPL (Non Performing Loans). The SOP for the Credit Collection and Rescue Policy Pattern contains a Default Credit Collection Framework, in which the final settlement of problem loans is based on the decision of the management meeting which can be in the form of Credit Restructuring, Credit Switching, Collateral Sales, or Charge Off.
Analisis Pengaruh Harga Dan Kualitas Terhadap Kepuasan Konsumen Dalam Membeli Ikan Di Pasar Wuring Marianus Noralarai; Yoseph D. Purnama Rangga; Pipiet Niken Aurelia
Jurnal Ilmiah Dan Karya Mahasiswa Vol. 1 No. 5 (2023): OKTOBER : JURNAL ILMIAH DAN KARYA MAHASISWA
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jikma.v1i5.834

Abstract

Companies that fail to satisfy their services will face complex problems. Generally, consumers who are dissatisfied will convey their bad experiences to other people and you can imagine how big the losses are from failure to satisfy customers. Therefore, every service company is obliged to plan, organize, implement and control a quality system in such a way that the service can satisfy its customers. Consumer satisfaction is influenced by the quality of service where there are five dimensions. According to Agustyn (2021), it shows that customer perceptions of service quality include perceptions related to physical facilities (Tangibles), reliability (Reliability), responsiveness (Responsiveness), guarantee (Assurance) and empathy (Empathy).
Pengaruh Kualitas Pelayanan Dan Promosi Terhadap Kepuasan Pelanggan (Studi Kasus Di PT. Borwita Citra Prima Maumere) Marianus Vicy Adastian; Yoseph D. Purnama Rangga; Pipiet Niken Aurelia
Jurnal Manajemen Riset Inovasi Vol. 1 No. 4 (2023): Oktober : Jurnal Manajemen Riset Inovasi
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v1i4.1812

Abstract

This research background is that customer satisfaction has not been maximized at PT. Borwita Citra Prima Maumere. This research was conducted to (1) find out how the description of service quality and promotion on customer satisfaction at PT. Borwita Citra Prima Maumere; (2) find out whether there is an influence of sevice quality and protionj on customer satisfaction at PT Borwita Citra Prima Maumere. The population in this research was all customers who currently utilized products from PT Borwita Citra Prima Maumere as many as 3178 customers. By using the Slovin formula, the sample in this study was 100 people. Data were collected by distributing questionnaires and analyzed using descriptive statistical methods and inferential statisticks, namely simple linear regression. Hypothesis testing was done through the t-test. The study’s findings demonstrated that service quality (X1) and promotion (X2) simultaneously influenced consumer satisfaction (Y) where the value of F-count > F-table, 83.486 > 3.09 then H0 was rejected. It can be concluded that both independent variables, service quality and promotion variables, had a significant influence on customer satisfaction.
Co-Authors Marianus Noralarai Marianus Vicy Adastian Niken Aurelia, Pipiet Wilhelmina Mitan Yasinta Intan Sakera