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Ellen Grace Tangkere

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Author-ID : 5921496

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Social Sciences

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TINGKAT KEPUASAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN DAERAH WISATA PUNCAK TEMBOAN TOMOHON Ellen Grace Tangkere; Lorraine W. Th. Sondak
AGRI-SOSIOEKONOMI Vol. 13 No. 1 (2017)
Publisher : Sam Ratulangi University

The purpose of this study is (1) to measure the level of visitor satisfaction of services in tourism so it can improve or develop the quality of services, (2) identify the advantages and disadvantages of what should be improved or developed to increase the number of visitors at the Heritage Temboan Peak. The study was conducted in the village of Rurukan Tomohon, Village of East Tomohon, Tomohon. The research was conducted during 2016. The primary and secondary data used in this study. Primary data obtained through interviews and direct observation. Interviews conducted using questionnaires that question and the answer has been determined and is given a score. The secondary data obtained from the study of literature in the form of literature, written sources has relevance to this study.Ssampling slection in this study using purposive sampling method. The number of samples in this study were 50 respondents. The analytical method used is the Importance Performance Analysis (IPA) test Validity and Reliability of the variables to be measured. This study found: (1) In general visitor attractions highlight Temboan already satisfied with the quality of services provided by Peak Temboan operators ie at a rate of 75.59%; (2) The service quality indicators which have a high interest rate with a low performance and get into the top priority category for increased need to receive special attention from the manager. The indicator is building a good physical facilities and have charm, cleanliness in environmental tourism, cleanliness of toilets is in the area attractions and the attitude of the staf (friendly, courteous and smiling).

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH KUR PADA PT. BANK MANDIRI (PERSERO) TBK KC MANADO DOTULOLONG LASUT Esther Nova Kila; Paulus Adrian Pangemanan; Ellen Grace Tangkere
AGRI-SOSIOEKONOMI Vol. 14 No. 3 (2018)
Publisher : Sam Ratulangi University

This study aims to determine how satisfaction of customer of KUR PT. Bank Mandiri (Persero)Â Tbk KC Manado Dotulolong Lasut for five service quality variables.The research was conducted for fourÂ months from September to December 2016.The method used is the survey method throught directÂ interviews with 100 respondents who are KUR customers using descriptive analysis based on the LikertÂ Scale. The results of the study show that service quality is shown through the level of satisfaction of KURÂ customers at PT. Bank Mandiri KC Manado Dotulolong Lasut is classified as very satisfied which isÂ measured based on five variables, namely tangible, reliability, responsiveness, assurance, andÂ empathy.*jnkd+eprm*

AKTIVITAS DARI INDUSTRI RUMAH PANGGUNG DI DESA TOMBASIAN ATAS KECAMATAN KAWANGKOAN BARAT Claudio Biorhof Ering; Caroline Betsi Diana Pakasi; Ellen Grace Tangkere
AGRI-SOSIOEKONOMI Vol. 15 No. 3 (2019)
Publisher : Sam Ratulangi University

The purpose of this research is to analyze the activities of the stilt house industry. The sampling method in this study uses a purposive sampling method with a total sample of 15 respondents from a population of 36 owners of stilt house industries in the Upper Tombasian Village. The research results show that the activities of the stage house industry in the Upper Tombasian Village include production activities, namely the preparation of raw materials, the design process, ordering, and distribution. Production activities from the stilt house industry provide income where labor is absorbed from within the village itself, depend on number of rooms each house. Thet are 1 room (6 x 5) absorbs 3 workers, 2 rooms (7 x 9) absorb 4 workers, 3 rooms (7 x 12) absorb 5 workers. Income for owners where the owner owns a stilt house business, income for the village through tax collection for every 1 unit of house sold. Income for the surrounding community in the form of renting a vehicle for the distribution process is Rp. 600,000 - Rp. 1,200,000, depending on distance traveled.*eprm*

PERSEPSI MASYARAKAT TERHADAP PERKEMBANGAN INDUSTRI MEUBEL DI DESA LEILEM KECAMATAN SONDER KABUPATEN MINAHASA Claudia Mega Pajow; Oktavianus Porajow; Ellen Grace Tangkere
AGRI-SOSIOEKONOMI Vol. 16 No. 1 (2020)
Publisher : Sam Ratulangi University

This study aims to analyze people's perceptions of the development of the furniture industry in Leilem Village, Sonder District. Community perception is very important to be able to foster active communication so that the development of the furniture industry in the village of Leilem continues to experience an increase in the type of furniture and its quality. This study uses primary data obtained through direct interviews with 30 respondents using a questionnaire to the community of Leilem Village, Sonder District using a simple random sampling method. The analysis used in this study was to use a Likert Scale analysis. The results showed that the index of public perception of the development of the furniture industry was at a point of 95.1% so it was classified as high. The development of the furniture industry is very influential for the survival of the community. A good industry is an opportunity for people to depend their lives on the results of the furniture industry.*eprm*

Co-Authors Caroline Betsi Diana Pakasi Claudia Mega Pajow Claudio Biorhof Ering Esther Nova Kila Lorraine W. Th. Sondak Oktavianus Porajow Paulus Adrian Pangemanan

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