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Operational Problems and Strategies of Restaurants in Northern Philippines Dan Jayson S. Dingil; Diamonde Irishlee I. Laforteza; John Carl B. Pagulayan; Rizza D. Velasco; Karen Joy A. Catacutan
Formosa Journal of Multidisciplinary Research Vol. 2 No. 2 (2023): February 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjmr.v2i2.3103

Abstract

This study aimed to determine the operational problems and coping strategies of restaurants in Tuguegarao City, Philippines. The study employed quantitative research wherein fifty-five managers/owners were surveyed using a questionnaire. Results revealed that restaurant establishments faced operational problems such as pricing, employees and service reliability, food issues, location, and atmosphere/ambiance. Furthermore, restaurants use various strategies to cope with the operational problems they encounter. This suggests that encountering operational problems depends on the type of ownership of a restaurant. Moreover, the strategies to cope with operational problems encountered were used by restaurants, regardless of their type of ownership, length of operations, number of employees, and type of restaurant.