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Tuah Nur
Universitas Muhamamadiyah Sukabumi
Social Sciences

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PENGARUH KOMPENSASI TERHADAP KINERJA PEGAWAI BAGIAN PROTOKOL, KOMUNIKASI DAN TATA USAHA PIMPINAN DI SEKRETARIAT DAERAH Rosi Pitria; Tuah Nur; M. Rijal Amirulloh
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5460

Abstract

The research conducted in the study focuses on the impact of compensation (X) on the performance (Y) of employees in the Protocol, Communication, and Administration division of the Regional Secretariat of Sukabumi City. Compensation was evaluated using Rivai's Theory (2018: 357), which includes direct financial compensation, such as salaries and incentives, and indirect compensation, such as allowances and facilities. On the other hand, performance was measured using Mangkunegara's Theory (2015: 68) based on three dimensions: quality, quantity, and responsibility. The research method employed was an associative method using a quantitative approach, and the data was collected through questionnaires and interviews. The sample size used in the research was obtained through a saturated sampling technique, and SPSS (Statistical Product and Service Solutions) 26 was used for data analysis. The data was analyzed to determine its validity, reliability, correlation coefficient, and the extent to which compensation affects employee performance through linear regression analysis. The findings of the analysis revealed a strong relationship between compensation and employee performance, with a correlation coefficient of 0.943 and a coefficient of determination of 88.92%. Based on the results, the hypothesis that compensation has a positive impact on employee performance in the Protocol, Communication, and Administration division of the Regional Secretariat of Sukabumi City was accepted. Therefore, the study concludes that compensation has an optimal impact on employee performance, and there is a positive relationship between compensation and employee performance in this division.
PENGARUH KUALITAS PELAYANAN PERUMDA AIR MINUM TIRTA BUMI WIBAWA TERHADAP KEPUASAN PELANGGAN Anisa Anwar; Ike Rachmawati; Tuah Nur
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5462

Abstract

The research is entitled "The Influence of Service Quality of Tirta Bumi Wibawa Regional Drinking Water Company towards Customer Satisfaction in Sukabumi City". The research was aimed at determining the partial influence of variable (X) Service Quality towards variable (Y) Customer Satisfaction. The research method used was associative method with quantitative approach. The techniques of collecting data applied were in the form of distributing questionnaires and interviews. The research sample used random sampling technique by applying the Slovin formula withaa precision levellof 10%, so that the numberoof samples obtained was 100 respondents from a population of 11,178 people. In order to measure the variable of service quality, researchers used the theory of Parasuraman, et al (1988:12-40) including the dimensions of Tangibles (Direct Evidence), Reliability, Responsiveness, Assurance, and Empathy. Meanwhile, in order to measure the customer satisfaction variable, the theory of Irawan (2008:39) that included the dimensions of Product Quality and Price, was applied. Based on the results of statistical calculations obtained, the results of the influence of service quality towards customer satisfaction is equal to 86.2%, while the remaining 13.8% is influenced by other factors not examined.
PENGARUH KUALITAS PELAYANAN PEMBUATAN KARTU KELUARGA (KK) TERHADAP KEPUASAN MASYARAKAT PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL Rahayu Oktian Siregar; Tuah Nur; Dine Meigawati
Jurnal Governansi Vol 9 No 1 (2023): Jurnal GOVERNANSI Volume 9 Nomor 1, April 2023
Publisher : LPPM Universitas Djuanda Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jgs.v9i1.5509

Abstract

Customer satisfaction is a crucial aspect that is influenced by the quality of service provided. Institutions that offer public services are obligated to deliver efficient, effective, and high-quality services that meet the needs of the public. This requires optimizing all available resources, such as infrastructure, personnel, facilities, and technological systems. However, initial observations suggest that the Family Card service provided by the Department of Population and Civil Registration in Sukabumi Regency does not adhere to the one-day service procedure due to inadequate service officers and impolite staff. The objective of this study is to investigate the correlation between service quality and customer satisfaction using a quantitative method with a descriptive and associative approach. A sample of 100 family card applicants was selected using accidental sampling at the department. The data analysis involved using simple linear regression analysis, including a coefficient of determination test, simple correlation coefficient, and partial test (T-test). The study's results indicate that there is a link between service quality and customer satisfaction.
Co-Authors Anisa Anwar Dine Meigawati Ike Rachmawati M. Rijal Amirulloh Rahayu Oktian Siregar Rosi Pitria