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All Journal Habitus: Jurnal Pendidikan Sosiologi dan Antropologi Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Prosiding Seminar Nasional Manajemen dan Ekonomi
Catur Sugiarto
Universitas Sebelas Maret
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Medicine & Pharmacology Public Health Social Sciences

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Peran Kualitas Pelayanan Rumah Sakit di Era JKN dan Masa Pandemi COVID-19 Aqlya Zuhra Ilma; Catur Sugiarto
Prosiding Seminar Nasional Manajemen dan Ekonomi Vol. 1 No. 1 (2022): Juni : Prosiding Seminar Nasional Manajemen dan Ekonomi
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (117.212 KB) | DOI: 10.59024/semnas.v1i1.6

Abstract

The Covid-19 pandemic and the hospital class transition caused a decrease in the number of outpatient visitors at the Pandan Arang Hospital, Boyolali, except for the Gastroentero Hepatology (GEH) clinic. This study aims to determine the service quality by management to create patient satisfaction and loyalty, especially at the GEH clinic. In this study, the factors of service quality, customer experience, and customer perceived value that link trust and customer satisfaction to customers loyalty to find out motivate consumers or patients in the selection of hospitals. The methodology in this research is a mixed-method approach to Sequential Exploratory design, starting with interviews with the management and consultant doctors of GEH, followed by distributing questionnaires to GEH clinic patients with a total of 307 respondents at different and sequential times. The results of the study are Pandan Arang Hospital prepared infrastructure and competent human resources according to type B hospital qualifications. During the pandemic era, Pandan Arang Hospital provided outpatient services according to the recommendations of WHO and the Ministry of Health with a separate service flow between Covid-19 and Non-Covid-19 patients. The results of quantitative research found a positive and significant relationship between service quality, customer experience, customer perceived value on trust; a positive and significant relationship between service quality, customer perceived value, and trust in customer satisfaction; the positive and significant relationship between customer satisfaction and customer loyalty.
Pemberdayaan Industri Rumah Tangga (IRT) Melalaui Rancang Bangun Teknologi Pengolahan Minuman Herbal Herman Saputro; Gusti Fauza; Elisa Herawati; Catur Sugiarto; Tastafiyan Risfandy; Riyadi Muslim
ABDI: Jurnal Pengabdian dan Pemberdayaan Masyarakat Vol 5 No 3 (2023): Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat
Publisher : Labor Jurusan Sosiologi, Fakultas Ilmu Sosial, Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/abdi.v5i3.471

Abstract

Tujuan pengabdian masyarakat ini untuk meningkatkan kualitas dan kuantitas produksi minuman herbal berbahan dasar empon-empon berbasis teknologi untuk kelompok masyarakat Industri Rumah Tangga (IRT) dusun Joso, Temboro, Karang Tengah, Kab. Wonogiri. Dampak pandemi covid 19 menyebabkan peningkatan kebutuhan akan konsumsi jamu herbal, sedangkan IRT belum mampu memenuhi permintaan tersebut. Karang tengah sebagai salah satu penyumbang kelompok produksi jamu tradisional terbesar dengan total persebaran 515 produsen jamu perlu didorong agar dapat berkembang. Melihat permasalahan tersebut Tim Pengabdian Kepada Masyarakat (PKM) Universitas Sebelas Maret memberikan dukungan melalui rancang bangun teknologi berupa Mesin Press dan Mesin Blender. Metode pelaksanaan pengabdian diawali dengan observasi dan perancangan mesin melalui 5 tahap perancangan. Hasil perancangan menunjukkan ada peningkatan efisensi kuantitas dan kualitas produksi minuman herbal yang dilakukan. Program ini memberi pengaruh besar kepada masyarakat dalam melihat teknologi sebagai bagian penting dalam meningkatkan usaha berbasis kelompok masarakat.
PENERAPAN TEKNOLOGI DAN STRATEGI PEMASARAN PRODUK MADU KLANCENG PADA KELOMPOK TANI HUTAN (KTH) LEBAH BROMO DI KHDTK GUNUNG BROMO JAWA TENGAH catur sugiarto; Tulus Haryono; Retno Tanding Suryandari; Pram Suryanadi
Habitus : Jurnal Pendidikan, Sosiologi, dan Antropologi Vol 7, No 1 (2023): Habitus: Jurnal Pendidikan, Sosiologi, dan Antropologi
Publisher : Program Studi Pendidikan Soiologi Antropologi, FKIP-UNS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/habitus.v7i1.70427

Abstract

AbstrakProgram pengabdian masyarakat ini disusun dalam rangka meningkatkan manajemen bisnis dan pemasaran UMKM madu Klanceng pada Kelompok Tani (KTH) Lebah Bromo, KHDTK Gunung Bromo UNS. Tujuan akhir yang akan dicapai adalah efektivitas dalam pengelolaan bisnis serta peningkatan wawasan pengembangan produktivitas ternak lebah. Mengingat manfaat jenis Madu Klanceng yang sangat tinggi serta permintaan pasar akan produk kesehatan, maka produk Madu Klanceng memiliki potensi yang sangat baik untuk dikembangkan. Permasalahan yang dihadapi oleh mitra berdasarkan hasil observasi antara lain terkait perlunya peningkatan produksi lebah Klanceng dan pengetahuan pemasaran yang perlu ditingkatkan. Melalui program ini diharap terjadi peningkatan pemahaman peningkatan produksi madu dan peningkatan pemahaman pelaku usaha terhadap manajemen bisnis dan strategi pemasaran yang efektif.Kata Kunci: Madu Klanceng, Ternak Lebah, Pemasaran, Produksi Madu AbstractThis community service program was structured in order to improve business management and marketing of Klanceng honey SMEs at the Bromo Bee Farmers Group, KHDTK Mount Bromo UNS. The final goal to be achieved is effectiveness in managing the business and increasing insight into the development of beekeeping productivity. Considering the very high benefits of this type of Klanceng Honey and the market demand for health products, the Klanceng Honey product has very good potential to be developed. The problems faced by partners based on observations include the need to increase Klanceng bee production and marketing knowledge that needs to be improved. Through this program it is hoped that there will be an increase in understanding of increasing honey production and an increase in the understanding of business actors regarding effective business management and marketing strategies.Keywords: Klanceng Honey, Bee, Marketing, Honey Production
Co-Authors Aqlya Zuhra Ilma Elisa Herawati Gusti Fauza Herman Saputro Pram Suryanadi Retno Tanding Suryandari Riyadi Muslim Tastafiyan Risfandy Tulus Haryono