Garuda - Garba Rujukan Digital

Khaeriyah Khaeriyah

Sekolah Tinggi Ilmu Administrasi Yappi Makassar

Author-ID : 6045693

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences Transportation

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Dampak Perubahan Layanan Publik Yang Disebabkan Oleh Teknologi Dan Media Sosial Wahyudi Mokobombang; Syafaruddin Syafaruddin; Andi Riska Andreani Syafaruddin; Khaeriyah Khaeriyah; Nurasia Natsir
Journal Of Business, Finance, and Economics (JBFE) Vol 4, No 1 (2023): Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v4i1.4180

Technology and social media have brought revolutionary changes in various aspects of human life, including public services. The purpose of this study is to determine the development of technology and social media in changing the way the government and public institutions interact with society and provide public services. This research is Descriptive Research which describes or explains existing phenomena carefully and in detail and can be used to explain changes in public services that occur as a result of the use of technology and social media. Data was collected through surveys, interviews and document analysis to provide an overview. The results of the study show that there are 3 influences of technology and social media on public services in society, including; 1. Technology and social media have a significant influence on the accessibility of public services for the community. 2. Social media has a significant influence on community involvement in public decision-making. 3. The digital divide refers to the gap that occurs between individuals, groups, or regions that have different access and capabilities to information and communication technology.

Dampak Perubahan Layanan Publik Yang Disebabkan Oleh Teknologi Dan Media Sosial Wahyudi Mokobombang; Syafaruddin Syafaruddin; Andi Riska Andreani Syafaruddin; Khaeriyah Khaeriyah; Nurasia Natsir
Journal Of Business, Finance, and Economics (JBFE) Vol. 4 No. 1 (2023): Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v4i1.4180

Technology and social media have brought revolutionary changes in various aspects of human life, including public services. The purpose of this study is to determine the development of technology and social media in changing the way the government and public institutions interact with society and provide public services. This research is Descriptive Research which describes or explains existing phenomena carefully and in detail and can be used to explain changes in public services that occur as a result of the use of technology and social media. Data was collected through surveys, interviews and document analysis to provide an overview. The results of the study show that there are 3 influences of technology and social media on public services in society, including; 1. Technology and social media have a significant influence on the accessibility of public services for the community. 2. Social media has a significant influence on community involvement in public decision-making. 3. The digital divide refers to the gap that occurs between individuals, groups, or regions that have different access and capabilities to information and communication technology.

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Journal : Journal Of Business, Finance, and Economics (JBFE)