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All Journal Tadulako International Journal of Applied Management (TaJAM)
Idris Idris
Tadulako University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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THE INFLUENCE OF QUALITY OF HEALTH SERVICES ON INPATIENT SATISFACTION AT PANDERE PUBLIC HEALTH CENTER Iwan Iwan; Idris Idris; Ira Nuriya Santi
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 3 No 2 (2021): Article
Publisher : the Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (354.638 KB) | DOI: 10.59769/tajam.v3i2.12

Abstract

This research aims to examine and explain the effect of service quality on patient satisfaction at the Pandere Public Health Center, Sigi District. The research method used is explanatory research. The population of this research was all patients who had been treated during 2020, while the sample was 88 respondents. The sampling technique used the Slovin technique. The data analysis method used multiple linear regression with IBM SPSS Statistics version 25 software-assisted. The results of the partial statistical test of service quality variables consisting of Reliability (X1) and Assurance (X3) have a significant positive effect. In comparison, the Responsiveness (X2), Empathy (X4), and Tangible (X5) variables have no significant effect on patient satisfaction. Simultaneous statistical test results show that service quality has a positive and significant effect on patient satisfaction. Keywords: Service Quality, Reliability, Responsiveness, Assurance, Empathy, Tangible, Patient Satisfaction
THE EFFECT OF TRAINING, COMPETENCE, AND WORK MOTIVATION TOWARD EMPLOYEES PERFORMANCE AT HEAD OFFICE OF PT. BANK SULTENG Feby Feby; Idris Idris; Darman Darman
JURNAL INTERNASIONAL UNIVERSITAS TADULAKO Vol 3 No 1 (2021): Article
Publisher : the Master of Management Study Program, Faculty of Economics and Business, Tadulako University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (415.427 KB) | DOI: 10.59769/tajam.v3i1.20

Abstract

This research intends to analyze the effect of training, competence and work motivation toward employees performance at PT. Central Sulawesi Bank. This is descriptive-verificative research. The data obtained were analyzed through Multiple Linear Regression analysis. Respondents involved were 65 permanent employees who have attended training. The results show that training, competence and motivation simultaneously had a significant effect on employee performance at Head Office PT. Bank Sulteng with an Adjusted R Square value of 34.2%. Partially, training has a positive effect but not significant to employee performance at PT. Bank Sulteng Head Office, competence has a positive and significant effect on employee performance at Head Office PT. Central Sulawesi Bank and motivation have a positive effect but not significant on employee performance at Head Office PT. Bank Sulteng. Keywords: Training, Competence, Work Motivation, Employee Performance
Co-Authors Darman Darman Feby Feby IRA NURIYA SANTI Iwan Iwan