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All Journal Management Analysis Journal Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Transekonomika : Akuntansi, Bisnis dan Keuangan JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Journal Of Human And Education (JAHE) CASHFLOW : CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Jurnal Ekonomi Kreatif dan Manajemen Bisnis Digital (JEKOMBITAL) Journal Business Administration (JBA): Entrepreneurship and Creative Indutry
Nana Dyki Dirbawanto, Nana Dyki
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB)

 1 
THE EFFECT OF WORK MOTIVATION, WORK ENVIRONMENT, AND COMPENSATION ON EMPLOYEE PERFORMANCE AT BANK BTN MEDAN BRANCH OFFICE Pangabean, Sesylia Natali Br; Dirbawanto, Nana Dyki; Siregar, Onan Marakali
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 2 No. 1 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v2i1.394

Abstract

This study aimed to assess the impact of employee motivation, work environment, and remuneration on performance at the Bank BTN Medan Branch Office. This study employs quantitative methodologies and utilizes 40 employees as samples. The sampling is determined by saturation sampling. A questionnaire with a Likert scale is distributed directly to respondents to collect data. Instrument test of reliability and validity, classical assumption test, and hypothesis test utilizing multiple linear regression analysis and SPSS. The findings revealed that work motivation, work environment, and salary had a significant and positive impact on the performance of Bank BTN Medan Branch Office personnel, either partially or simultaneously. The effect obtained was on the value of 75.7%, means that work motivation, work environment, and compensation received have a significant influence on the performance of its employees, although it is necessary to increase certain aspects so that the increase will also improve and enhance the performance of the employees of the Bank BTN Medan Branch Office.
THE EFFECT OF PERCEPTION OF BENEFITS, EASE OF USE, RISK AND TRUST IN CUSTOMERS’ INTEREST IN USING BNI MOBILE BANKING: (Study at Bank BNI 46 Tanjung Balai Branch Office) Yasmin, Ade Aurora; Dirbawanto, Nana Dyki
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 2 No. 1 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v2i1.406

Abstract

In order to achieve its goal and objective, BNI Bank as one of the largest state-owned banks in the financial services industry relies heavily on its customers to run its service processes. As a result, BNI Bank must enhance the perception of benefits, usability, trust, and risk. These elements seem to have a direct impact on consumer interest. This study aims to determine and analyze the perception of benefits on customer interest in mobile banking, the ease of use of Mobile Banking, the risk to the interests of mobile banking customers, and the level of trust in the interests of BNI mobile banking customers at the Tanjung Balai branch office. This research utilizes quantitative methodologies. The population and sample for this study were established using non-probability testing and a quota sampling technique with a total of 100 participants. This research utilizes both primary and secondary sources. The data analysis approach involves the data validity test, classical assumption test, multiple linear regression analysis test, partial test, simultaneous test, and coefficient of determination test. According to the results of this investigation, the value of the independent variable has a major impact on customer interest (Y), whereas trust (X4) has only a minor influence on customer interest.
THE EFFECT OF KNOWLEDGE MANAGEMENT AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT PERKEBUNAN NUSANTARA IV UNIT KEBUN TINJOWAN Annisa, Dian; Dirbawanto, Nana Dyki
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 2 No. 1 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v2i1.452

Abstract

This study aims to determine and analyze the effect of Knowledge Management and Work Environment on Employee Performance at PT. Perkebunan Nusantara IV Afdeling VI Tinjowan Plantation Unit. This research employs a quantitative associative methodology. This study's sample consisted of PT personnel alone. At the Perkebunan Nusantara IV in Afdeling VI of the Tinjowan Plantation unit, there were 75 respondents. Validity and reliability tests, classical assumption tests, multiple linear regression analysis tests, hypothesis tests using t-tests and f-tests, and coefficient of determination tests are used for data analysis. Based on the findings of the study, it was determined that the knowledge management variable had a partial effect on employee performance, as indicated by the fact that Tstatistic (4,078) > Ttable (1,993), and that knowledge sharing was the indicator that became problematic for this variable. While the work environment variable has a partial effect on employee performance, as demonstrated by the value Tstatistic (7,844) > Ttable (1,993), the transportation indicator becomes an issue in this variable. Fstatistic 31,106 > Ftable (3,12), R = 0,681, and the Adjusted R Square value for this study is 0,449. Hence, the remaining 55,1% of the variance is not explained by employee performance and knowledge management and work environment influenced by issues outside the scope of this study.
THE EFFECT OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN EMPLOYEES Wahyuni, Winda Sri; Dirbawanto, Nana Dyki
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 2 No. 1 (2022): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v2i1.487

Abstract

Organizational Citizenship Behavior is a trait that describes a person's high initiative and heightened awareness of the state of his organization. OCB can result from a variety of organizational factors, including employee job satisfaction and high organizational commitment. Satisfied employees will work hard to complete their tasks and may even go above and beyond. Similarly, a person with a strong commitment to his organization will do anything to advance his company due to his faith in the organization. This study aims to analyze how the effect of job satisfaction and organizational commitment on organizational citizenship behavior in employees of PT. Palarudhibi Teguh Makmur. This is a quantitative research involving 67 respondents as research samples. Sampling was done through a saturated sample technique. Collecting data through questionnaires distributed to respondents. The method of data analysis utilized an instrument test of reliability and validity, a test of classical assumptions, and a test of hypotheses using multiple linear regression analysis. The findings of this study indicate that job satisfaction and organizational commitment have a significant effect, either individually or jointly, on the organizational citizenship behavior of PT. Palarudhibi Teguh Makmur Focal Point Medan's employees by a margin of 25,7%.
ANALYSIS OF SERVICE BUSINESS GROWTH AND MARKETING STRATEGIES USED IN THE DIGITAL TECHNOLOGY ERA DURING THE COVID-19 PANDEMIC: (Case Study on PT. Sucofindo Medan) Nasution, Meirizka Miranda; Dirbawanto, Nana Dyki; Siregar, Onan Marakali
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 2 No. 2 (2023): FEBRUARY
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v2i2.569

Abstract

In the current era of the COVID-19 pandemic, people are expected to be able to engage directly in the digital world. As done by PT. Sucofindo Medan. Continuous technological innovation is the company's obligation to be able to compete with competitors. Therefore, PT. Sucofindo Medan must update the marketing strategy used. The aim of this research is to analyze the growth of the service business and marketing strategies used in the digital era during the COVID-19 pandemic at PT. Sucofindo. The theory used is to look at the company's Value Preposition which is connected to the marketing mix indicator. Based on the research results, it is known that the application of Value Preposition becomes a company evaluation based on the Customer Profile indicator, namely Customer Jobs, pains, and gains, which explain the desires and obstacles felt by consumers. The company provides solutions for Product and Services indicators, Gain Creators and Pain Relievers. The combination of Value Preposition Marketing Mix on company promotion indicators can be improved by developing many applications that can help potential customers, one of which is KSO-SCISI, which is able to monitor orders, receive payments, and accommodate customer feedback so that service is more optimal.
THE INFLUENCE OF SERVICE QUALITY AND ONLINE TICKET PURCHASE SYSTEM ON CUSTOMER SATISFACTION OF TRAIN SERVICE USERS: (A Study at PT. K.A Sribilah for the Medan-Rantauprapat Route) Sari, Mega Novita; Dirbawanto, Nana Dyki
JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS Vol. 3 No. 1 (2023): NOVEMBER
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/jhssb.v3i1.831

Abstract

The low level of customer satisfaction at PT K.A generally arises because the quality of service provided is not in accordance with the expectations of railway customers. Low customer satisfaction will result in customers being reluctant to use rail transportation services. This study aims to analyze the influence of service quality and the online ticket purchasing system on customer satisfaction with Sribillah train services. The influence of the related variables, namely the quality of service and online ticket purchases, will be analyzed both partially and simultaneously on customer satisfaction. This study employs a quantitative research approach with an associative methodology. Sampling was done using purposive sampling techniques, involving 100 respondents as the research sample. Primary data for this study were obtained through the distribution of conventional questionnaires, and secondary data was gathered through a literature review. The analytical methods used include validity tests, classical assumption tests, reliability tests, multiple linear regression analysis, and hypothesis testing. The results of the research indicate that the service quality variable (X₁) and the online ticket purchasing system variable (X₂) both have a significant effect on customer satisfaction when considered separately. Furthermore, when these variables are considered together, they also have a significant impact on customer satisfaction. Based on the coefficient of determination test, there is a fairly strong relationship between service quality and online ticket purchases in influencing customer satisfaction, with an R value of 0.837. Through the adjusted R square, it is determined that service quality and online ticket purchases contribute to customer satisfaction by 31%.
Co-Authors -Rossevelt, Franklin Asido Annisa, Dian Citra, Shavira Puspita Hasibuan, Febriyanti Marpaung, Nicholas Nasution, Meirizka Miranda NASUTION, MUHAMMAD ARIFIN Pangabean, Sesylia Natali Br Prayogi, Mugi Anggara Rr Endang Sutrasmawati, Rr Endang Sari, Mega Novita Siregar, Onan Marakali Sumardy, Karina Dewi Tamara, Regina Dwi Putri Wahyuni, Winda Sri Wulandari, Audrey Yasmin, Ade Aurora Zulmaini, Suciana Putri