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All Journal Jurnal Manajemen, Bisnis dan Organisasi (JUMBO)
Muhammad Masri
Jurusan Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Halu Oleo
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

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PERAN SPIRITUALITAS DITEMPAT KERJA SEBAGAI MEDIASI PENGARUH PENERAPAN KEPEMIMPINAN SPIRITUAL TERHADAP KINERJA PEGAWAI DI BALAI PEMASYARAKATAN KELAS II KENDARI Wulandary Wulandary; La Hatani; Muhammad Masri; Ansir Ansir; Nursaban Rommy; Muhammad Taufik; Enny Wati
Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) Vol 4, No 2 (2020): Jurnal Jumbo Vol 4 No 2
Publisher : Pascasarjana Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (549.439 KB) | DOI: 10.33772/jumbo.v4i2.15781

Abstract

This research was conducted with the aim of examining and explaining the influence of spiritual leadership, workplace spirituality on employee performance and examining and explaining the role of spirituality in the workplace as a mediation for the influence of spiritual leadership on employee performance. This type of research is a quantitative approach with this type of explanatory research. The population in the study were all employees of the Kendari Class II Correctional Center, totaling 61 employees not including the leadership. The sampling technique was carried out by means of a census, meaning that the object of research was all the employees of the Kendari Class II Correctional Center. Analysis using structural equation modeling (SEM) using the SmartPLS version 3.2 program package. The results showed that spiritual leadership had a significant positive effect on employee performance. Spiritual leadership has a significant positive effect on spirituality in the workplace. Spirituality in the workplace has a significant positive effect on employee performance and Spirituality in the workplace plays a role in mediating the influence of spiritual leadership on employee performance.
PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT PADA PROSES PEMBUATAN SIM DI SATLANTAS SATUAN PENYELENGGARA ADMINISTRASI SIM (SATPAS) POLRES KENDARI Muhammad Aris; Murdjani Kamaluddin; Muhammad Masri
Jurnal Manajemen, Bisnis dan Organisasi (JUMBO) Vol 4, No 3 (2020): Jurnal Jumbo Vol. 4 No. 3
Publisher : Pascasarjana Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (681.85 KB) | DOI: 10.33772/jumbo.v4i3.16678

Abstract

The purpose of this study was to determine the effect; 1) Simultaneously the dimensions of service quality consisting of tangibles, reliability, responsiveness, assurance, on community satisfaction. 2) partially the tangible dimension to community satisfaction. 3) partially the dimension of reliability to community satisfaction. 4) partially the dimensions of responsiveness to community satisfaction. 5) partially the dimension of assurance to community satisfaction. 6) partially the dimension of empathy to community satisfaction. The research design used is quantitative research. The data used are secondary and primary data. Data analysis usingSPSS software version 20. The sampling technique uses accidental sampling totaled 48 applicants who made SIM at the Kendari Police SATPAS. The results showed that; 1) The dimensions of service quality simultaneously have a positive and significant effect on community satisfaction. 2) The dimension of physical evidence (tangible) partially has a positive and significant effect on community satisfaction. 3) The dimension of reliability partially has a positive and significant effect on community satisfaction. 4) The dimension of responsiveness (responsiveness) partially has a positive and significant effect on community satisfaction. 5) The partially assurance dimension has a positive and significant effect on community satisfaction. 6) Dimensions of empathy (empathy) partially have a positive and significant effect on community satisfaction.
Co-Authors Ansir Ansir Enny Wati Muhammad Aris Muhammad Taufik Murdjani Kamaluddin S., Nursaban Rommy Wulandary Wulandary