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Responsiveness Pelayanan E-Ktp Di Kecamatan Ujungberung Kota Bandung Leni Oktopiani; Izjtihad Anisa M; Bunga Adventine Samosir; Ivan Darmawan
JISPENDIORA Jurnal Ilmu Sosial Pendidikan Dan Humaniora Vol. 2 No. 2 (2023): Agustus: Jurnal Ilmu Sosial, Pendidikan Dan Humaniora
Publisher : Badan Penerbit STIEPARI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/jispendiora.v2i2.661

Abstract

Government has an important role to play in meeting the diverse needs of communities through public services. One of the public services supported by the government is the e-KTP (electronic identity card) service. However, the implementation of e-KTP services in Ujungberung District, Bandung City has not been optimized yet. This study aims to test the responsiveness of e-KTP services in Ujungberung district. In this study, the literature review method with the response theory of Ansoff and McDonnel is used. The research results indicate that there are several problems in the implementation of e-KTP services in Ujungberung district, including lack of adequate infrastructure, lack of service responsiveness from agents and service providers. does not meet e-KTP production operation standards, as well as public complaints and grievances about the quality of e-KTP service in Ujungberung District. Responsiveness of public services is the key to community satisfaction. Responsiveness or responsiveness of public services is the key to community satisfaction. The government should strengthen the responsiveness of e-KTP services in Ujungberung District by improving facilities and infrastructure, improving the quality of service agents and improving operational standards. motion.
Collaborative Governance, Sejauh Mana Mampu Menyelesaikan Konflik? (Studi Pada Desa Pakel, Kabupaten Banyuwangi) Leni Oktopiani; Idil Akbar
Madani: Jurnal Ilmiah Multidisiplin Vol 1, No 11 (2023): Desember
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10277664

Abstract

Pakel Village is one of the villages in Banyuwangi Regency with prolonged agrarian conflict. The agrarian conflict occurred due to the management of plantation land concerning the former Dutch colony plantation between the community and PT Bumi Sari Maju. The purpose of this study is to analyze agrarian conflicts in Pakel Village with a focus on collaboration between the government, private sector, and the community in resolving land disputes between PT Bumi Sari Maju and the village community. The research method uses a library research approach. The results showed that collaboration between the government, private sector, and the community was effective in resolving agrarian conflicts in Pakel Village. Inclusive and participatory governance can benefit when the government, private sector, and community work together. Just and sustainable solutions can be achieved through mutual understanding, which increases social and economic stability in Pakel Village. Through an in-depth understanding of the agrarian conflict in Pakel Village, Banyuwangi, this research makes a significant contribution to the advancement of governance and political science. This research opens new insights into governance and agrarian conflict management by looking at the collaboration of government, private sector and community in handling the land dispute between PT Bumi Sari Maju and villagers. By involving the government, private sector, and community, a common understanding is formed that leads to a fair and sustainable resolution.Keywords: Agrarian Conflict, Pakel Village, and Collaborative Governance.