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Meningkatkan Loyalitas Mahasiswa Melalui Service Performance Pravasanti, Yuwita Ariessa; Tho’in, Muhammad
RELEVANCE : Journal of Management and Business Vol 1, No 2 (2018): Relevance: Journal of Business and Management
Publisher : Prodi Manajemen Bisnis Syariah FEBI IAIN Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (441.353 KB) | DOI: 10.22515/relevance.v1i2.1434

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kinerja pelayanan terhadap kepuasan serta loyalitas mahasiswa STIE-AAS. Metode yang digunakan dalam penelitian ini adalan dengan metode deskriptif kuantitatif, dimana metode ini disertai dengan pengujian hipotesis. Populasi penelitian ini adalah seluruh mahasiswa STIE-AAS Surakarta yang masih aktif dengan pemilihan sampel penelitian sebanyak 100 orang responden. Purposive sampling peneliti pilih sebagai teknik pengambilan sampel dalam penelitian ini. Metode pengumpulan data dalam penelitian ini menggunakan angket. Pengujian terhadap hasil kuesioner tersebut menggunakan analisis validitas dan analisis reliabilitas. Sedangkan untuk analisis data dalam penelitian ini menggunakan uji asumsi klasik dan Moderator Regression Analysis (MRA). Hasil penelitian menunjukkan bahwa terdapat pengaruh signifikan kinerja pelayanan terhadap kepuasan mahasiswa STIE AAS (86%), terdapat pengaruh signifikan kepuasan mahasiswa terhadap loyalitas mahasiswa STIE AAS, terdapat pengaruh signifikan kinerja pelayanan terhadap loyalitas (84%), dan terdapat pengaruh signifikan kinerja pelayanan terhadap loyalitas dengan kepuasan mahasiswa sebagai variabel moderating (84,7%).
Analisis Faktor-Faktor Yang Mempengaruhi Kepatuhan Wajib Pajak Dalam Membayar Pajak Bumi Dan Bangunan Pravasanti, Yuwita Ariessa
Jurnal Akuntansi dan Pajak Vol 21, No 01 (2020): Jurnal Akuntansi dan Pajak Vol. 21 No. 1, Juli 2020
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jap.v21i1.1165

Abstract

This study aims to examine analysis of factors affecting on taxpayer compliance. This type of research includes quantitative research using primary data obtained directly by respondents using a questionnaire. The population in this study were all land and building taxpayers in Tawengan Village. The method used in the selection of samples is purposive sampling method using solvin formula and set samples based on criteria determined by researchers. Respondents in this study were 138 respondents. Based on the results of processing primary data (questionnaires) with multiple linear regression analysis methods, F test and t test known variables of taxation socialization, understanding taxation procedures, awareness of taxpayers and tax sanctions simultaneously significantly influence taxpayer compliance. Partially, this study shows that tax socialization and tax sanctions have a significant positive effect on tax compliance. While understanding taxation procedures and awareness of taxpayers does not have a significant influence on taxpayer compliance in paying land and building taxes
Pengaruh Kualitas Aparatur Daerah, Sistem Akuntansi Keuangan Daerah, Dan Pemanfaatan Teknologi Informasi Terhadap Kualitas Laporan Keuangan Pemerintah Daerah (Studi Empiris Satuan Kerja Perangkat Daerah Kabupaten Sukoharjo) Pravasanti, Yuwita Ariessa; Ningsih, Suhesti
AKTSAR: Jurnal Akuntansi Syariah Vol 2, No 2 (2019): December 2019
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/aktsar.v2i2.6054

Abstract

This study aims to determine the effect of the Quality Government Apparatus, Regional Government Accounting System, Utilization of Information Technology on the Quality of Financial Reporting of the Regional Government. Respondents in this study were 72 employees of the Regional Finance Agency of Sukoharjo Regency. Based on the results of processing primary data (questionnaires) with multiple linear regression analysis methods, F test and t-test has known that variables of the Quality Government Apparatus, Regional Government Accounting System, utilization of information technology simultaneously have a significant effect on the Quality of Financial Reporting in the Regional Government. Partially the Quality Government Apparatus does not have a significant effect on the Quality of Financial Reporting of the Regional Government, but the Regional Government Accounting System and Utilization of Information Technology has a significant effect on the Quality of Financial Reporting in the Regional Government.