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All Journal MUQTASID RELEVANCE : Journal of Management and Business International Journal of Seocology
Agus Marimin, Agus
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Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Library & Information Science Physics Other

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Signifikansi Kualitas Jasa Terhadap Kepuasan Nasabah di Bank Syariah Marimin, Agus
RELEVANCE : Journal of Management and Business Vol 1, No 2 (2018): Relevance: Journal of Business and Management
Publisher : Prodi Manajemen Bisnis Syariah FEBI IAIN Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (457.925 KB) | DOI: 10.22515/relevance.v1i2.1435

Abstract

Penelitian ini dilakukan dengan tujuan untuk mengetahui apakah ada pengaruh yang signifikan dari kualitas pelayanan yang terdiri dari tangible, reliability, responsiveness, assurance, dan empathy terhadap kepuasan nasabah di Bank Muamalat Surakarta. Faktor dimensi kualitas pelayanan tersebut manakah yang paling dominan. Metode dalam penelitian ini menggunakan deskriptif kuantitatif disertai dengan pengujian hipotesis.  Populasi penelitian ini adalah seluruh nasabah Bank Muamalat Surakarta dengan sampel penelitian sebanyak 80 orang responden. Teknik pengambilan sampel dalam penelitian ini menggunakan teknik random sampling. Metode pengumpulan data dalam penelitian ini menggunakan angket. Pengujian terhadap hasil kuesioner tersebut menggunakan analisis validitas dan analisis reliabilitas. Sedangkan untuk analisis data dalam penelitian ini menggunakan analisis regresi berganda, uji F, uji t, uji koefisien determinasi, serta uji asumsi klasik. Hasil penelitian menunjukkan bahwa terdapat pengaruh yang signifikan dari kualitas pelayanan yang terdiri dari tangible, reliability, responsiveness, assurance, dan empathy terhadap kepuasan nasabah Bank Muamalat Surakarta. Dimensi reliability merupakan dimensi yang memberikan pengaruh dominan terhadap kepuasan pelanggan.
Testing the Product Quality, Brand Ambassador, Product Design and Lifestyle against the OPPO Smartphone Purchasing Decision Jalari, Muhammad; Marimin, Agus
International Journal of Seocology Volume 01, Issue 03 : May-August 2020
Publisher : STIE AAS Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/seocology.v1i03.13

Abstract

This research is motivated by the smartphone market which is increasing and more and more is interested in smartphone products, so that it becomes one of the backgrounds of Oppo smartphones to take part in enlivening the smartphone market. The purpose of this study was to determine the effect of product quality, brand ambassadors, product design and lifestyle on purchasing decisions for the Oppo smartphone. The research method used is quantitative research methods. The determination of the samples number are using Rao Purba formula and obtained a sample of 96 respondents. The results show that there is a positive and significant influence between product quality, brand ambassadors, product design and lifestyle on purchasing decisions for Oppo brand smartphones.
Pengaruh Gaya Kepemimpinan, Motivasi Kerja dan Budaya Organisasi terhadap Kinerja Karyawan pada Bank Muamalat Indonesia Cabang Surakarta Marimin, Agus
Muqtasid: Jurnal Ekonomi dan Perbankan Syariah Vol 2, No 1 (2011): MUQTASID: Jurnal Ekonomi dan Perbankan Syariah
Publisher : IAIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/muqtasid.v2i1.23-37

Abstract

Human resource represent the key factor go to the success, along of human resource activator in operational company. The purpose if this research is to prove the influence of leadership style, work motivation, and organization culture toward employee performance of Bank Muamalat branch Indonesia Surakarta. The method used in this research is survey which using questioner for getting data. The respondents of this research are all of employee at Bank Muamalat branch Indonesia Surakarta. The data that get in this research is processed with program SPSS version 16.00. The test is done with linear regression model, t test, f test, R2 and Classic Assumption. Conclusion of this research is there is influence which significance of among leadership style, motivation, and organization culture toward employee performance of Bank Muamalat branch Indonesia Surakarta as individually.
Co-Authors Jalari, Muhammad