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All Journal International Journal of Management Progress Pelita: Jurnal Pengabdian kepada Masyarakat
Herlian Herlian
Universitas Muhammadiyah Buton
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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The Effect Of Service Quality And Product Quality On Tart Cake Customer Satisfaction At Shop Rizky Herlian Herlian; Ernawati Malik; Hasni Hasni
International Journal of Management Progress Vol. 4 No. 1 (2022): International Journal of Management Progress
Publisher : Institute for Research and Community Service

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35326/ijmp.v4i1.3601

Abstract

The development of the economy as a whole and accompanied by the development of technology and science creates a very sharp competition. To be able to gain an advantage in terms of competition, every company must be able to meet customer satisfaction. The purpose of this stydy was to determine the effect of service quality and product quality on consumer satisfaction. The sample in this study was as many as 30 rwspondent taken from 10% of the population. The analytical tool used in this research is multiple linear regression analysis. The result showed that service quality and product quality were able to influence consumer satisfaction either partially or simultaneously. These results indicate that the better the service quality and product quality, the more customer satisfaction will increas
Kewajiban dan Pelatihan Perpajakan dalam Rangka Menumbuhkan Ketataatan Wajib Pajak Terhadap UMKM Kotamara Kecamatan Butupoaro Kota Baubau di Tengah Pandemik Covid-19 Rudi Abdullah; Isan Tamsir; Yusril Yusril; Herlian Herlian; W.D. Zulfiyani; Hasliani Hasliani; Muhammad Rolis; Awi Fara; Mayang Mayang
Pelita: Jurnal Pengabdian kepada Masyarakat Vol. 1 No. 2 (2021): Pelita: Jurnal Pengabdian kepada Masyarakat
Publisher : Perkumpulan Kualitama Edukatika Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (102.268 KB)

Abstract

The purpose of this exercise of devotion is to give tax insight into the micro, small and medium enterprises (MSME) in the region of baubau, the coast of kotamara, kec. Batupoaro. the issue taken on the taxation of MSME. In this method of devoted activities that are, (a) a preparatory stage, which includes activity; early surveys, location determination and stabilization, and materials creation training. The results of this dedicated activity were highly beneficial to MSME, Baubau City, Kotamara Beach, Batupoaro Districts makes for knowledge and gives more insight on the taxation of MSME autism.
Co-Authors Awi Fara Ernawati Malik Hasliani Hasliani Hasni Hasni Isan Tamsir Mayang Mayang Muhammad Rolis Rudi Abdullah W.D. Zulfiyani Yusril Yusril