Article Per Year (5 Year)
p-Index From 2019 - 2024
0.23
P-Index
This Author published in this journals
All Journal Health Information : Jurnal Penelitian
Julianti Tampubolon
Universitas Islam Negeri Sumatera Utara
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kesehatan Bagi Pengguna BPJS Di Puskesmas Martubung Julianti Tampubolon; Susilawati Susilawati
Health Information : Jurnal Penelitian Vol 15 No 1 (2023): Supplemen
Publisher : Poltekkes Kemenkes Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

patient satisfaction is a consequence of the health services each patient receives and has a significant impact on health conditions. All patients, both BPJS patients who seek treatment at the Martubung Health Center must be completely satisfied. Martubung Health Center customer satisfaction with health services for BPJS consumers is the main objective of this research. This study used a cross-sectional quantitative research form. When the research was conducted at the Martubung Health Center in November and December 2022. The population in this study were BPJS patients, totaling 99 respondents. By utilizing the Probability Sampling research sample and research tools in the form of a research questionnaire that asks questions about the services received by patients who meet five different criteria: tangible, dependability, responsiveness, confidence, and sensitivity. the results of the analysis show that the variables reliability, assurance and tangibles are related to the level of patient satisfaction with a p value <0.05.
Co-Authors Susilawati Susilawati