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This Author published in this journals
All Journal International Journal of Management Research and Economics Neraca Manajemen, Akuntansi, dan Ekonomi
Rahmanisa Rahmanisa
STIE Pembangunan Tanjungpinang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

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HR Performance Improvement Based on Talent Management, Servant Leadership and Organizational Commitment Satriadi Satriadi; Ersa Cahyu Marcelyna; Rahmanisa Rahmanisa; Marhalinda Marhalinda; Sumardin Sumardin
International Journal of Management Research and Economics Vol. 1 No. 2 (2023): Mei : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (633.357 KB) | DOI: 10.54066/ijmre-itb.v1i2.495

Abstract

The purpose of this study is to analyze the improvement of work based on talent management, servant leadership through organizational commitment. The type of research used is qualitative research. Research shows that talent management has a positive impact on leadership engagement that serves has a positive impact on organizational commitment, HR performance improvement based on talent management and servant leadership has a positive impact on organizational commitment, effective talent management, servant leadership has a positive impact on HR results. Talent management and servant leadership have a positive effect on staff performance and organizational commitment positive impact on HR performance Organizational commitment cannot be transferred the influence of organizational culture on the performance of personal activities. The effect of this research can be said to have theoretical and practical implications, there are efforts to improve the quality of HR performance maintaining and developing various organizational fronts with company needs.
PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT PADA PERUSAHAAN KFC INDONESIA Putri Delya; Rahmanisa Rahmanisa; M. Farhan Mahyansyah; Satrio Bimo Syahputro
Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi Vol. 2 No. 8 (2023): Musytari : Neraca Manajemen, Akuntansi, dan Ekonomi
Publisher : CV SWA Anugrah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v2i8.1341

Abstract

Pada perusahaan KFC Customer Relationship Management sangat dibutuhkan karna CRM sendiri mempunyai peran penting dalam menjalin hubungan dengan pelanggan. Tujuan dari penelitian ini dilakukan untuk mengetahui bagaimana sistem penerapan CRM pada KFC apakah sudah baik atau belum. Metode yang kami gunakan pada penelitian adalah menggunakan metode studi leteratur. Pada penerapan CRM pada Perusahaan KCF sudah cukup baik sesuai dengan teori yang mendukung keberhasilan penerapan tersebut yang meliputi Memperoleh Pelanggan Baru, Meningkatkan nilai pelanggan, Mempertahankan Pelanggan yang ada untuk mempertahankan pelanggan yang sudah ada, menggunakan stempel pelanggan, aplikasi menunjukan lokasi cabang terdekat dan menyediakan wifi gratis, menggunakan aplikasi merekan prilaku dan kebiasaan serta melakukan evaluasi pada Customer Relationship Management KFC.
Co-Authors Ersa Cahyu Marcelyna M. Farhan Mahyansyah Marhalinda Marhalinda Putri Delya Satriadi Satriadi Satrio Bimo Syahputro Sumardin Sumardin