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All Journal Jurnal Ilmiah Wahana Pendidikan
Fajar Dharma Saputra
Universitas Singaperbangsa Karawang
Religion Education Social Sciences Other

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Eksplorasi Kebutuhan Dan Harapan Debitur Terhadap Perlindungan Data Pribadi Dalam Industri Keuangan Fajar Dharma Saputra; Rahmi Zubaedah
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 14 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8173498

Abstract

In addition to exploring the demands and expectations of Indonesian debtors about the safety of their personal information, this abstract seeks to identify ways to enhance such protection. Data was gathered through interviews with borrowers from various banks as part of the qualitative technique utilized in the research. The findings indicated that debtors place a high value on the protection of their personal information when dealing with financial institutions. Debtors require assurances that third parties won't abuse their personal data. Financial institutions are also expected to improve their security protocols and personal data protection guidelines. The usage and protection of customers' personal information is another thing that customers expect financial institutions to explain in detail. Based on the findings of the study, it has been determined that financial institutions must enhance the standard of their policies and security measures in order to satisfy the demands and expectations of debtors in terms of personal data protection in the financial sector
Co-Authors Rahmi Zubaedah