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All Journal PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING JUDIKAT: Jurnal Pengabdian Kepada Masyarakat
Suyono Suyono
Institut Bisnis dan Teknolologi Pelita Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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THE EFFECT OF QUALITY SERVICE ON CLIENT SATISFACTION AND LOYALTY IN TAX AND MANAGEMENT CONSULTANT OFFICE Suyono Suyono; Ferri Firnando; Rangga Rahmadian Yuliendi; Sudarno Sudarno; Novita Yulia Putri
International Conference on Business Management and Accounting Vol 1 No 1 (2022): Proceeding of International Conference on Business Management and Accounting (Nov
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/icobima.v1i1.2834

Abstract

The purpose of this study was to find out, test and analyze the effect of service quality on the satisfaction and loyalty of clients of tax and management consultant office Dr. Sudarno, S.Pd., M.M., BKP and colleagues Pekanbaru. The study was conducted at the office of tax and management consultant Dr. Sudarno Pekanbaru. The study time starts in August and until November 2021. Respondents in this study were taken from the client office of tax and management consultant Dr. Sudarno Pekanbaru, which is as many as 86 clients consisting of WPOP and WPB. The sampling techniques used in the study used saturated samples in which all members of the population were sampled. The number of samples used in the study was that all members of the study object population were 86 respondents. The data analysis techniques in this study used descriptive analysis the help of SPSS version 21 software. The results showed (1) Assurance has had a significant positive impact on client satisfaction (2) reliability, responsiveness, empathy, and tangibles have not had a significant positive impact on client satisfaction. Tangibles and satisfaction have a significant positive impact on client loyalty. (4) Reliability, responsiveness, assurance and empathy have not had a significant positive impact on client loyalty.
Sistem Perkuliahan MM IBTPI untuk Mahasiswa Kabupaten Rokan Hulu Sudarno Sudarno; Suyono Suyono; Nicholas Renaldo; Yusrizal Yusrizal; Luciana Fransisca; Mukhsin Mukhsin; Andi Andi
JUDIKAT: Jurnal Pengabdian Kepada Masyarakat Vol 2 No 2 (2022): JUDIKAT: Jurnal Pengabdian Kepada Masyarakat
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/judikat.v2i2.2818

Abstract

Melanjutkan studi ke jenjang lebih tinggi adalah mimpi bagi banyak orang, setelah menamatkan kuliah S1 dan menyandang gelar sarjana. Terlebih bagi Aparatur Sipil Negara (ASN) atau karyawan di lembaga swasta dan perusahaan. Tim PKM menyampaikan bagaimana Penjelasan dan Mekanisme Sistem Perkuliahan Program Pascasarjana MM IBTPI Bagi calon Mahasiswa ASN dan Non ASN Di Lingkungan Pemerintah Daerah Kabupaten Rokan Hulu. Kegiatan pengabdian ini dilakukan dengan acara tatap muka yang diselenggarakan di Ruang Rapat BUPATI Rohul pada 31 Juli – 02 Agustus 2022. Kegiatan pengabdian yang dilakukan oleh tim dengan metode ceramah telah mampu memberikan tingkat pemahaman pegawai ASN dan Non ASN di lingkungan pemerintah kabupaten Rokan Hulu. Kegiatan pengabdian yang sejenis diharapkan dapat dilakukan pada tahun- tahun berikutnya di lokasi lain untuk menjembatani antara pihak perguruan tinggi dan pemerintah daerah kabupaten untuk ikut serta meningkatkan kualitas pendidikan di Indonesia.
Co-Authors Andi Andi Ferri Firnando Luciana Fransisca Mukhsin Mukhsin Nicholas Renaldo Novita Yulia Putri Rangga Rahmadian Yuliendi Sudarno Yusrizal Yusrizal