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All Journal Imara: Jurnal Riset Ekonomi Islam
Nofrivul Nofrivul
Fakultas Ekonomi dan Bisnis Islam IAIN Batusangkar
Religion Economics, Econometrics & Finance Environmental Science

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PENINGKATAN LOYALITAS MUZAKKI DALAM MEMBAYAR ZAKAT MELALUI SERVICE EXCELLENCE Yusuf Yusuf; La Ode Anto; Nofrivul Nofrivul
Imara: JURNAL RISET EKONOMI ISLAM Vol 4, No 2 (2020): IMARA: JURNAL RISET EKONOMI ISLAM
Publisher : IAIN Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/imara.v4i2.2504

Abstract

This study aims to analyze the effect of service excellence on increasing Muzakki's loyalty in paying zakat at Baznas of Southeast Sulawesi Province. This research was conducted on the people of Southeast Sulawesi province who paid zakat at the Southeast Sulawesi Provincial Baznas of 120 people. Analysis of the data used in this study is multiple linear regression. The results of this study indicate that service excellence consisting of attitude, attention, action, ability, appereance, and accountability significantly plays a role in increasing Muzakki's loyalty 
Co-Authors La Ode Anto Yusuf Yusuf