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All Journal Jurnal Informatika Ekonomi Bisnis Jurnal Terapan Ilmu Manajemen dan Bisnis (JTIMB) Klabat Accounting Review Jurnal Informatika Ekonomi Bisnis Klabat Journal of Management
Tonny Irianto Soewignyo
Fakultas Ekonomi Dan Bisnis Universitas Klabat
Economics, Econometrics & Finance Social Sciences

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Journal : Jurnal Terapan Ilmu Manajemen dan Bisnis (JTIMB)

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The ANALYSIS OF KLABAT UNIVERSITY QUALITY OF SERVICE ON STUDENT SATISFACTION IN PAYING SPP BILLS: Kualitas Pelayanan, Kepuasan Mahasiswa, Populasi dan Sampel, Prosedur Pengumpulan Data, Analisis Koefisien Determinasi, Uji Parsial T Jeiner Maruru; Septiani Septiani; Tonny Irianto Soewignyo
Jurnal Terapan Ilmu Manajemen dan Bisnis (JTIMB) Vol. 5 No. 2 (2022): JTIMB | Desember 2022
Publisher : Program Studi Magister Manajemen Universitas Advent Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58303/jtimb.v5i2.3027

Abstract

This research was conducted with the aim of knowing the service quality of Klabat University, especially services from the finance department on student satisfaction in paying tuition fees. Sampling in this study used a stratified sampling method of 355 samples who were active students enrolled at Klabat University for the 2022/2023 academic year. By using multiple linear regression analysis, this study found that; the dimensions of responsiveness, empathy, and tangibility have a significant effect on student satisfaction, but the dimensions of reliability and assurance have no significant effect. The process of paying tuition fees and student financial reports still needs to be improved because there are still inaccurate numbers.
Co-Authors Agung Sukma Adiguna Siddik Deske W. Mandagi Fanny Soewignyo, Fanny Jeannifer Papilaya Jeiner Maruru Joy Budiman David Sondakh Nikoku Joshua Sepang Saputri Victoria Lolaroh Septiani Septiani