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All Journal PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Journal of Information Systems and Informatics
Yulius Denny Prabowo
Bina Nusantara University
Computer Science & IT Decision Sciences, Operations Research & Management

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Enhancing Permit Status Checking for the Integrated Public Service Information and Reporting System Application Dwi Listriana Kusumastuti; Farhan Mubarak; Rehan Choirul Rohily; Sahtia Murti; Yulius Denny Prabowo; Emny Harna Yossy
PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Vol 11 No 2 (2023): September 2023
Publisher : LPPM Universitas Islam 45 Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/piksel.v11i2.7227

Abstract

The district government of Sanggau already has a public service mall (MPP), which is used by all agencies as a place of service. SIPADU (Integrated Public Service Information and Reporting System) is the name of this application, which has various features to meet the needs of MPPs (Public Service Mall). Currently, users of the SIPADU application find it difficult to check the status of permissions. Users must first complete the authentication procedure in order to obtain the desired permission status. This research was conducted to implement a solution to make it easier for users to check the status of the submitted licensing by building a web-based system that will search for the data without requiring login authentication. The analytical methods used include Literature Study and Interview. The design method used is the waterfall method with 6 stages of the process, namely Planning, Analysis, Design, Implementation, Testing, and Verification. The result of this system is a website that can check the status of the permit being submitted. The results of the User Interface evaluation are following the provisions of the Eight Golden Rules method and the results of the evaluation of system testing using the BlackBox testing method with the results showing 100% no errors occur so that it is very suitable for use by users. This study applies the Web Scraping method using PHP scripts and using the Apache Web Server to obtain all licensing data using authentication data provided by PT Media Visual Group so that all users of the SIPADU application can track licensing.
Exploring Customer Relationship Management: Trends, Challenges, and Innovations Erick Fernando; Rudi Sutomo; Yulius Denny Prabowo; Jullend Gatc; Winanti Winanti
Journal of Information System and Informatics Vol 5 No 3 (2023): Journal of Information Systems and Informatics
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v5i3.541

Abstract

This study presents a comprehensive exploration of recent advancements in Customer Relationship Management (CRM), acknowledging its pivotal role in fostering crucial connections both within the industry and with customers at large. The study delves deeply into CRM, aiming to enhance overall customer satisfaction. The primary focus of this study centers around critical facets of CRM, encompassing strategies for managing customer relationships, applications of information technology, analysis of customer data, and approaches for customer retention. Employing a literature review methodology, this research rigorously examines the most recent journals germane to the field of CRM. A total of 46 articles sourced from reputable journal databases constitute the foundation of this investigation. The findings of this study yield an enriched comprehension of contemporary developments concerning challenges, factors driving success, relevant domains, and implementation goals within the realm of Customer Relationship Management.
Co-Authors Emny Harna Yossy Erick Fernando Farhan Mubarak Jullend Gatc Kusumastuti, Dwi Listriana Rehan Choirul Rohily Rudi Sutomo Sahtia Murti Winanti Winanti