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All Journal Jurnal Ilmiah Ekonomi dan Bisnis
Cecep Safa’atul Barkah
Universitas Padjadjaran
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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STRATEGI RETENSI PELANGGAN MELALUI CUSTOMER-TIER PROGRAMS Nanda Eka Fitriani; Cecep Safa’atul Barkah; Tetty Herawaty; Lina Auliana
Jurnal Ilmiah Ekonomi Dan Bisnis Vol. 19 No. 2 (2022)
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/jieb.v19i2.7202

Abstract

This study aims to describe the purchase habits of Nunu Leather resellers and formulated strategies for the retention while increasing the profitability of resellers in order to make repeated purchases in larger and more stable quantities. In formulating the strategy, various analyses such as internal-based resources, VRIN framework, identification of Sustainable Competitive Advantage (SCA), and TOWS analysis are carried out. From the various analyses, a customer-tier strategy is formulated in the form of membership that is expected to solve the problems of Nunu Leather.
Co-Authors Lina Auliana Nanda Eka Fitriani Tetty Herawaty