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All Journal Ilmu Administrasi Publik Jurnal Pallangga Praja
Dahyar Daraba
Institut Pemerintahan Dalam Negeri (IPDN), Indonesia
Economics, Econometrics & Finance Social Sciences Other

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Implementation of social assistance policy for communities affected by the covid-19 pandemic in DKI Jakarta Province Hartono Hartono; Dahyar Daraba; Ismail Nurdin; Mansyur Achmad
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.50458

Abstract

The Covid-19 pandemic has significantly impacted health and the economy, leading many countries, including Indonesia, to launch social protection programs to mitigate the negative effects of the crisis. This research employs a qualitative research method with purposive sampling in selecting informants. Data analysis is conducted using the Miles and Huberman method, supported by the Nvivo 12 application. The research findings indicate that the implementation of social assistance policies for communities affected by the Covid-19 pandemic in DKI Jakarta Province involves two main aspects: policy content and policy implementation context. The policy content aspect encompasses factors such as influencing interests, types of benefits provided to the community, the expected extent of change, the roles of policymakers, the implementation of social assistance programs, and the limitations of available resources. On the other hand, the policy implementation context aspect includes power, interests, and strategies of the actors involved, the characteristics of institutions and authorities distributing social assistance, as well as the compliance levels and responses from policy implementers.
MEMBANGUN PELAYANAN PUBLIK YANG INOVATIF DAN EFISIEN DI ERA DIGITAL DI INDONESIA Dahyar Daraba; Rudi Salam; Indra Dharma Wijaya; Aris Baharuddin; Denok Sunarsi; Bustamin Bustamin
Jurnal Pallangga Praja (JPP) Vol 5 No 1 (2023): April
Publisher : Institut Pemerintahan Dalam Negeri Kampus Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61076/jpp.v5i1.3428

Abstract

Pelayanan publik yang inovatif dan efisien merupakan salah satu indikator penting dalam pengukuran kemajuan suatu negara. Di era digital, teknologi memainkan peran penting dalam membentuk cara orang berinteraksi dengan layanan publik, serta menciptakan peluang baru untuk meningkatkan efisiensi dan efektivitas pelayanan publik. Artikel ini membahas bagaimana Indonesia dapat membangun pelayanan publik yang inovatif dan efisien di era digital, termasuk tantangan dan peluang yang dihadapi. Berdasarkan tinjauan literatur dan analisis data, artikel ini menyimpulkan bahwa pemerintah perlu meningkatkan investasi pada infrastruktur teknologi dan SDM, serta membangun budaya inovasi dalam pelayanan publik. Selain itu, penting untuk menerapkan prinsip desain berorientasi pengguna dan memperluas penerapan teknologi dalam layanan publik ke sektor-sektor lain. Pemerintah juga harus meningkatkan partisipasi masyarakat dalam pengembangan dan implementasi teknologi dalam pelayanan publik. Selain itu, transparansi, akuntabilitas, dan ketidakdiskriminan layanan publik juga merupakan prinsip penting dalam membangun pelayanan publik yang baik di era digital. Dalam menghadapi tantangan dan membangun pelayanan publik yang lebih baik, pemerintah perlu berkomitmen untuk terus meningkatkan kualitas dan efisiensi layanan publik serta memperkuat partisipasi dan kepercayaan masyarakat pada pemerintah. Dengan upaya-upaya ini, diharapkan Indonesia dapat memberikan pelayanan publik yang lebih baik, efisien, dan inovatif untuk meningkatkan kepercayaan masyarakat pada pemerintah dan memperbaiki kualitas hidup masyarakat Indonesia.
The role of modern office administrative services in supporting public services in Bekasi Regency Udaya Madjid; Ahmad Averus Toana; Muh. Ilham; Dahyar Daraba
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 2 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i2.56216

Abstract

This study aims to analyze the description of modern office administrative services in supporting public services. The research method used is descriptive qualitative, employing surveys to collect data from respondents who are members of the public who have interacted with office administrative personnel. The research results indicate that administrative personnel have a positive response to every member of the public seeking services, and they provide problem-solving solutions to visiting individuals, demonstrating a satisfactory level of satisfaction, although it is considered less important by the public. However, the services provided do not meet expectations. Therefore, there is a need for improvement in the availability of integrated information systems that connect internal units with external stakeholders and the provision of services based on Standard Operating Procedures (SOP) to satisfy the public. The services provided offer a satisfactory level of satisfaction but need to be maintained to avoid excess.
Co-Authors Ahmad Averus Toana Aris Baharuddin Bustamin Bustamin Denok Sunarsi Hartono Hartono Indra Dharma Wijaya Ismail Nurdin Mansyur Achmad Muh. Ilham Rudi Salam Udaya Madjid