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All Journal EKSYAR: Jurnal Ekonomi Syari'ah & Bisnis Islam Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Rachma Indrarini
Universitas Negeri Surabaya, Indonesia
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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Factors of Non-Muslim Customers Decision to Saving at Bank Syariah Indonesia (BSI) Mulyani Rahman Soulisa; Rachma Indrarini
EKSYAR : Jurnal Ekonomi Syari'ah & Bisnis Islam (e-Journal) Vol. 10 No. 1 (2023): EKSYAR : Jurnal Ekonomi Syari'ah & Bisnis Islam
Publisher : Study Program Ekonomi Syari'ah, Sekolah Tinggi Agama Islam Muhammadiyah Tulungagung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54956/eksyar.v10i1.432

Abstract

Islamic banks are not specific to the Muslim community, but non-Muslims also use them. The customer certainly has a reason for deciding the choice of using Islamic banks. This study aims to analyze decision factors of non-muslim customers saving at Bank Syariah Indonesia (BSI) Ambon. The research is associative quantitative type by using survey methods that distribute questionnaires for data collection. The sample taken with probability sampling technique is 98 non-muslim customers. Then the data is processed by confirmatory factor analysis techniques. In analyzing the data, the authors used the help of SPSS 26 software. The results of the study show that decision factors of non-muslim customers save at Bank Syariah Indonesia (BSI) Ambon is (1) promotion as the first and strongest factor with an Eigenvalue of 4,855; (2) perception as the second factor that has an Eigenvalue of 2,120; (3) service as the third factor that has an Eigenvalue of 1,275; (4) location as the fourth factor with an Eigenvalue of 1,136.
Pengaruh Etika Kerja Islami dan Kualitas Pelayanan Pedagang terhadap Kepuasan Pelanggan di Pasar PON Jombang Ilma Difa Azzahrowani; Rachma Indrarini
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 4 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i4.1016

Abstract

The market is a certain place for the meeting of people who carry out trading activities (buying and selling) of goods and services. Jombang is an area that has the nickname as "Santri City", which in accordance with the expectations of the nickname is the creation of the behavior of a good trader and away from bad deeds and will affect satisfaction. However, not all traders in the market reflect this, there are several influencing factors, namely Islamic work ethics and service quality. The application of good work ethics in Islam is very important, because in it will create muamalah activities that are maslahah. Thus, this study aims to analyze the effect of Islamic work ethics and the quality of merchant services on customer satisfaction in the Pon Jombang market. The research method used is descriptive quantitative research with multiple linear regression analysis with SPSS 25 analysis tools. The sample used was 100 respondents through a questionnaire with predetermined criteria. The results of the study state that there is an influence of Islamic work ethics and service quality on customer satisfaction. This research is expected to be able to bring benefits to readers in order to add insight and traders are able to apply Islamic law in buying and selling activities.
Co-Authors Ilma Difa Azzahrowani Mulyani Rahman Soulisa