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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA)
Yeni Absah
Master Management Program, Post Graduated School, Universitas Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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DESIGN OF MEDAN CITY MARKET PD PERFORMANCE MEASUREMENT USING BALANCED SCORECARD METHOD Rika Puspita Dewi; Nazaruddin; Yeni Absah
Journal of Accounting Research, Utility Finance and Digital Assets Vol. 2 No. 2 (2023): October
Publisher : Radja Intercontinental Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/jaruda.v2i2.97

Abstract

This research aims to design a performance measurement for PD market in Medan City using the balanced scorecard method. The sampling technique used was convenience sampling, namely a sampling method whose respondents were people who volunteered for certain reasons. As the name suggests, this method selects samples from a population (people or events) whose data are easily obtained by researchers. The type of data in this research uses primary data and secondary data. Primary data is data collected by researchers directly from respondents. The research results show that from a financial perspective the results obtained for Net Profit Margin (NPM) are in the poor category because they are below >5%, Likewise, GPM is in a poor category because it is below 8.3%. From the perspective of PD Pasar Kota Medan customers, seen from the analysis, it shows satisfied results. By carrying out overall calculations using the Multiattribute Attitude Model (MAM) method, it shows a result of 92.52 and based on the categorization, it is included in the very satisfied range. From the perspective of PD Pasar Kota Medan's internal business processes, seen from the analysis, it shows good results. PD Pasar Kota Medan is able to carry out innovation processes, operational processes and after-sales processes well, and from the perspective of learning and growth, PD Pasar Kota Medan, seen from its analysis, shows very satisfactory results.
THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER LOYALTY IS MEDIATED BY SATISFACTION VARIABLES (STUDY OF CUSTOMER PERCEPTIONS ON BANK MANDIRI UNIT KUALA TANJUNG BRANCH BATUBARA DISTRICT, NORTH SUMATRA PROVINCE) Ade Carlo Tiganna Damanik; Nazaruddin; Yeni Absah
MORFAI JOURNAL Vol. 3 No. 3 (2023): October
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v3i3.1252

Abstract

Based on the research results, data analysis and discussion above, the following final conclusions can be drawn: There are differences between research conducted by previous researchers regarding the influence of service quality on consumer loyalty, where previous research stated that there is a significant influence on consumer loyalty. However, in this research, the service quality variable did not significantly influence customer/consumer loyalty. The user satisfaction variable has a positive and significant effect on the customer loyalty variable, where these results complement previous research which states that user satisfaction has a positive and significant effect on customer loyalty. Service quality and user satisfaction simultaneously influence customer loyalty with the results obtained namely 49.9% influencing loyalty and the remainder explained by other variables outside of the variables studied.
THE INFLUENCE OF COMPETENCE, ENVIRONMENT AND WORK MOTIVATION ON THE PERFORMANCE OF EMPLOYEES PT PLN (PERSERO) UNIT INDUK PEMBANGUNAN SUMATERA BAGIAN UTARA Ahmad Said Baashen; Abdul Rahim Matondang; Yeni Absah
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 2 (2023): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i2.734

Abstract

Professional and qualified employees will form high performance, both individually and in groups so that it has an impact on the effectiveness of the organization as a whole. The problem is how to create employees who can produce optimal performance so that organizational goals can be achieved. This study aims to determine the effect of employee competence, environment, and work motivation on employee performance at PT PLN (Persero) North Sumatra Main Development Unit. To determine the effect of employee competence, environment, and work motivation on the performance of employees of PT PLN (Persero) North Sumatra Development Main Unit, the population of this study was all employees of PT PLN (Persero) North Sumatra Main Development Unit, totaling 241 people while the sample was 150 people. Given the characteristics of employees who tend to be uniform, the sampling is done by random sampling method. The test results show that there is a positive and significant effect of competence, environment, and work motivation on employee performance. There is a positive and significant influence on employee performance, it means that competence, environment, and work motivation have an influence on employee performance both simultaneously and partially.
ANALYSIS OF THE INFLUENCE OF WORK DISCIPLINE, WORK FACILITIES AND WORK COMPETENCIES ON PERFORMANCE ACHIEVEMENT WELL SERVICE FUNCTION EMPLOYEES AT PT PERTAMINA HULU ROKAN PANGKALAN MILK FIELD Musawir Da'i; Yeni Absah; Syafrizal Helmi Situmorang
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 6 (2023): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i6.1292

Abstract

This research aims to determine and analyze the influence of Work Discipline, Work Facilities and Work Competence on the performance of Well Service employees at PT Pertamina Hulu Rokan Pangkalan Susu Field. The method used in this research is a descriptive method with a quantitative approach using multiple linear regression techniques. The population in this study was 96 employees with a sample of 66 respondents. The data analysis used is Validity Test, Reliability Test, Classic Assumption Test (Normality Test, Heteroscedasticity Test and Multicollinearity Test), Hypothesis Test (T Test, F Test), Determination Test and Multiple Linear Regression Analysis. The results of this research show that partially Work Discipline has a positive and significant effect on performance with a value of tcount > ttable, namely 3,393 > 1.998 and a Sig < α value, namely 0.001 < 0.05. Meanwhile, partially, Work Facilities do not have a positive and significant effect on performance with a value of tcount < ttable, namely 1.089 < 1.998 and a value of Sig > α, namely 0.280 > 0.05. Partial Job Competence also shows that there is no positive and significant influence on performance with a value of tcount < ttable, namely 0.635 < 1.998 and a value of Sig > α, namely 0.528 > 0.05. Simultaneously, Work Discipline, Work Facilities and Work Competence have a positive and significant effect on performance with a value of fcount > ftable, namely 17.594 > 2.751 and a value of Sig < α, namely 0.000 < 0.05. The contribution of Work Discipline, Work Facilities and Work Competence to performance together is 43%, while the remaining 57% is influenced by other variables not examined in this research.
Co-Authors Abdul Rahim Matondang Ade Carlo Tiganna Damanik Ahmad Said Baashen Musawir Da'i Nazaruddin Rika Puspita Dewi Syafrizal Helmi Situmorang