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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer)
Michelle Disa Widjaja
Universitas Bunda Mulia
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Multi Computer System Menggunakan Framework COBIT 2019 pada Perusahaan Perkakas Michelle Disa Widjaja; Johanes Fernandes Andry
Jurnal Sistem Informasi Bisnis Vol 13, No 2 (2023): Volume 13 Nomor 2 Tahun 2023
Publisher : Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21456/vol13iss2pp120-126

Abstract

The application of information technology is important to help the company's business processes, one of which is a tool company based in Central Jakarta with the main activity of importing and distributing it to shops throughout Indonesia which has implemented IT to assist its business processes. However, based on observations and interviews with the company's directors, the system implemented still has problems that are not suitable for the expectations and needs, such as automatic data updates connected to sales. This research intends to determine the condition and quality of the system used and assess the existing operational implementation using the 2019 COBIT framework with an assessment through capability level, and results of an evaluation used to provide recommendations and suggestions for overcoming existing problems. The process of determining the domain for conducting an audit of the system uses a process of 10 design factors which produces a value of 100 in three domains which means that it has the expected level at level 5 (optimised). The results of the three most important domains for tooling companies based on the process of the design factors that have been carried out are EDM05 (Ensure Stakeholder Engagement), APO14 (Managed Data), and BAI09 (Managed Assets).
Audit Sistem Jubelio Pada Perusahaan Peralatan Elektronik Menggunakan Domain Service Design ITIL V3 Devi Yurisca Bernanda; Michelle Disa Widjaja; Kevin Sutria; Muhammad Ryo Rahman; Johanes Fernandes Andry
JURNAL FASILKOM Vol 13 No 3 (2023): Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer)
Publisher : Unversitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/jf.v13i3.5978

Abstract

Electronic equipment companies in Jakarta have used information technology (IT) for daily operational activities, the IT used is an application or Jubelio system to support the smooth running of the organization in supporting its business needs, with the help of this IT equipment it is hoped that it will improve its service both internally such as employees and management as well as external customers, namely. Because the system has been implemented for so long, an audit of the application is needed using the ITIL V3 standard. This standard is used to see the extent of IT's success in carrying out its functions and will also carry out a design review of additions to the Jubelio system. This service helps companies gain a better understanding of the need for additional features for applications, and the future challenges faced by users at the company. Of course, this all involves users within the organization in the design process. The final result of the Jubelio application audit is that the company received recommendations from researchers, namely improving IT services even better, showing that Service Catalog Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Supplier Management is at the current level of 1.43 to 2.75, from the expected level of 3.00 with a gap between 0.25 to 1.67.
Co-Authors Bernanda, Devi Yurisca Johanes Fernandes Andry Kevin Sutria Muhammad Ryo Rahman