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All Journal Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Jurnal Ilmiah Wahana Pendidikan
Enika Diana Batubara
Universitas Islam negeri sumatera Utara
Religion Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Jurnal Ilmiah Wahana Pendidikan

 1 
Pengaruh Kualitas Pelayanan Customer Service Terhadap Loyalitas Nasabah Dalam Perspektif Ekonomi Islam Lafifah Ulfah Dalimunthe; Andrew Hermawan Harahap; Enika Diana Batubara; Riski Fadhil
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 19 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8378841

Abstract

Customer service is the most important part in a company and can be said to be the spearhead for a company, especially in the banking sector which emphasizes Islamic economic values. Due to increasing banking competition, it is demanded that they must be active in increasing their business both to get new customers and to retain old customers. In an Islamic economic perspective, it also implements a service system that is good, honest, and profitable and not detrimental to both parties, both the company (the person offering the product) and the customer (the person buying it) so that this principle of Islamic economics makes customers loyal to something. company for the products offered. Therefore service is very important, especially customer service because it affects the overall quality of a company in satisfying stated or implied needs.
Analisis Komperatif Terkait Bunga Dan Dampak Akan Kesenjangan Umat Pada Bank Konvensional Dan Bank Syariah Delvi Salwa Nakita; Enika Diana Batubara; Hilman Fauzi Lubis; Julaikha Nasution
Jurnal Ilmiah Wahana Pendidikan Vol 9 No 19 (2023): Jurnal Ilmiah Wahana Pendidikan
Publisher : Peneliti.net

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.8388322

Abstract

This writing examines a problem in society, especially Muslims, about the importance of sorting and being careful in making good in accordance with the teachings of Shari’ah. Because this can trigger a servant to slip in sin and no doubt will go to hell. Therefore, the importance of transactions that are in accordance with Islamic teachings must be practiced by Muslims today to avoid things that smell harmful or even unlawful as early as possible. One of the forms of haram is the abuse of transactions in the form of usury. Islam strictly prohibits this practice as Allah mentions in Q.S Al-Baqarah verse 275. The prohibition of usury has various forms of application. Among them transactions in a bank institution. It is not surprising that banking is one of the transaction practices that raises more or less harm to humans, although there is also a positive side that can be enjoyed by society in general, especially Muslims, with various variations of opinion from one another. This approach uses normative sociological methods, by describing events that occur in the community and the information taken from this study comes from perceptions and interviews with several informants as an exploratory test. In addition, the authors utilize other additional sources, in the form of books, journals, and other scientific papers to support basic information.
Co-Authors Andrew Hermawan Harahap Delvi Salwa Nakita Hilman Fauzi Lubis Julaikha Nasution Lafifah Ulfah Dalimunthe Muhammad Fadil Zuhri Mutiara Liza Riski Fadhil Wildan Syahputra