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All Journal Mutiara Medika: Jurnal Kedokteran dan Kesehatan
Phanee Thipwong
College of Integrated Science and Technology, Rajamangala University of Technology Lanna
Health Professions Medicine & Pharmacology

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The Impact of Healthcare Worker Safety Culture on Outpatient Patient Satisfaction in Public Hospitals Ferry Fadzlul Rahman; Susilo Nur Aji Cokro Darsono; Lisa Wahidatul Oktaviani; Phanee Thipwong
Mutiara Medika: Jurnal Kedokteran dan Kesehatan Vol 24, No 1 (2024): January
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/mmjkk.v24i1.19571

Abstract

Patient satisfaction and the safety culture of health workers are two important aspects that are interrelated in providing health services. Safety culture refers to attitudes, values, norms, and behaviors in an organization that focuses on patient safety. Meanwhile, patient satisfaction measures the extent to which patients are satisfied with the services they receive from health service providers. This study analyzes the impact of safety culture and factors related to outpatient patient satisfaction. Observational research was employed with stratified random sampling, and primary data was collected from a public hospital in Samarinda City. The bivariate test was performed for chi-square, then binary logistic for multivariate. Statistical test results of the variables clarity of information, communication of health workers, physical quality, empathy, and safety culture associated with outpatient satisfaction, multivariate regression showed safety culture (OR 13.44, p = 0.006) had a large influence, followed by communication (OR 12.460, p = 0.023) and empathy (OR 9.947 p= 0.025) on outpatient satisfaction. This research is expected to be a source of information, input, and material for preparing plans and as a basis for the initial stages of periodic evaluation of the quality of health services for patients.
Co-Authors Ferry Fadzlul Rahman Lisa Wahidatul Oktaviani Susilo Nur Aji Cokro Darsono