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All Journal Buletin Utama Teknik Jurnal Pengabdian Mitra Masyarakat
Khairani Nasution
Universitas Islam Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice

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PENGARUH EFEKTIFITAS ELEKTRONIC BANKING TERHADAP KEPUASAN NASABAH DI ERA PANDEMI COVID-19 PADA PT. BANK SYARIAH INDONESIA, Tbk KCP MEDAN RINGROAD Khairani Nasution; Tri Hernawati; Mahrani Arfah
Buletin Utama Teknik Vol 18, No 3 (2023): Edisi Mei
Publisher : Universitas Islam Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Dalam menjaga dan meningkatkan kualitas pelayanan nasabah yang prima di era Pandemi Covid-19 yang berlangsung dari tahun 2019 hingga tahun 2022 menjadi fokus utama sebagai sarana lembaga keuangan perbankan, PT. Bank Syariah Indonesia, Tbk KCP Medan Ringroad. Dengan Upaya Meningkatkan Customer Engagement dengan Customer Satisfaction terhadap Efektifitas Penggunaan Electronic Banking. Penelitian ini bertujuan untuk mengetahui seberapa besar tingkat kepuasan nasabah dalam menggunakan Electronic Banking. Mengetahui prioritas utama dalam peningkatan kualitas pelayanan nasabah dalam penerapan penggunaan Electronic Banking. Pada penelitian ini dengan mengumpulkan data jumlah responden melalui pengisian kuesioner, diperoleh jumlah responden sebanyak 30 responden yang terdiri dari pengisian kuesioner melalui skala likert, dimulai dari aspek bukti fisik (tangible), keandalan, daya tanggap, jaminan. ) serta Empati dan dilakukan Uji Validitas dan Uji Reliabilitas. Berdasarkan Metode Servqual dimaksudkan untuk Menentukan Nilai GAP dengan diperoleh Nilai GAP sebesar (0,14) dan Nilai Kualitas sebesar (1,01) dari hasil perhitungan Q ≥ 1, maka kesenjangan kualitas pelayanan perusahaan dinyatakan menjadi baik atau dengan kata lain kualitas pelayanan dikatakan baik. sehingga dibuat diagram kartesius untuk mengetahui aspek apa saja yang menjadi prioritas utama untuk perbaikan ke depan, serta berperan sebagai variabel intervening dalam mempengaruhi kualitas pelayanan terhadap loyalitas pelanggan. Dari penelitian yang telah dilakukan diperoleh kuadran I yaitu Aspek Responsiveness dan Assurance Assurance. Meskipun demikian, kualitas layanan Electronic Banking masih berpengaruh secara tidak langsung terhadap loyalitas nasabah melalui peran kepuasan nasabah. Hal ini menunjukkan bahwa kepuasan nasabah memediasi kualitas layanan Electronic Banking terhadap loyalitas nasabah bank syariah Indonesia. maka dapat dikatakan efektivitas sistem layanan Electronic Banking dalam menjawab kebutuhan nasabah di era Pandemi Covid-19.
PENGUKURAN KUALITAS AIR DOMESTIK DI RUMAH WARGA KELURAHAN BESAR, KECAMATAN MEDAN LABUHAN KOTA MEDAN Luthfi Parinduri; Saypul Bahri; Cahya Putra Wibowo; Muhammad Age Rianto; Muhammad Fahreza; Rizki Wijaya Sirait; Aulia Maya Fahira Lubis; Fachrun Fikriyyah; Khairani Nasution; Sakinah Eprilia; Andi Syahputra; Kelana Sultan; M. Ikhsan Harahap; Intan Syahdila Febriandini
Jurnal Pengabdian Mitra Masyarakat Vol 2, No 2 (2023): Edisi Maret
Publisher : Universitas Islam Sumatear Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jurpammas.v2i2.6748

Abstract

Kelurahan Besar is one of the sub-districts in Medan Labuhan District, Medan, North Sumatra, Indonesia with an area of 6,000 km2. Kelurahan Besar itself is surrounded by many industries which happen to be in the Medan Industrial Estate (KIM) area, besides that there are warehouse areas, business centers and residential areas. Both positive and negative impacts will be felt by residents. One of them is the condition and quality of clean water used by community members who are concerned that they have been exposed to organic waste from the production process produced by Industrial Estate activities. There are those who think that clear water when seen by naked eye, is definitely safe to use. Even though not all clear water is suitable for use. To ensure that water is suitable for use, it is necessary to carry out laboratory tests. Measurements and observations were made on several water quality parameters (Hydrogen Potential, Salinity (Total Dissolved Solid / TDS), Total Suspended Solid (TSS), Water Color, Turbidity, Conductivity and COD (based on KMnO4 Factor) from water samples taken The results show that water from wells used by residents to meet their daily needs is safe to use because no trace outspecs were found.
PEMBUATAN SABUN CUCI PIRING RAMAH LINGKUNGAN KELURAHAN BESAR, KEC. MEDAN LABUHAN KOTA MEDAN Luthfi Parinduri; Saypul Bahri; Cahya Putra Wibowo; Muhammad Age Rianto; Muhammad Fahreza; Rizki Wijaya Sirait; Aulia Maya Fahira Lubis; Fachrun Fikriyyah; Khairani Nasution; Sakinah Eprilia; Andi Syahputra; Kelana Sultan; M. Ikhsan Harahap; Intan Syahdila Febriandini
Jurnal Pengabdian Mitra Masyarakat Vol 2, No 1 (2022): Edisi September
Publisher : Universitas Islam Sumatear Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30743/jurpammas.v2i1.6020

Abstract

KKNT activities are carried out as one of the tasks of students in implementing the Tri Dharma of Higher Education, namely community service. In accordance with the goals of higher education as stated in government regulation number 60 of 1999 concerning the Implementation of Higher Education (Chapter III article 3 paragraph 4) which reads Service to the Community as an Activity to Utilize Science in an Effort to Contribute to the Advancement of Society. From all the ingredients used in the manufacture of dish soap, about 20 liters of ready-to-use products are produced, with good quality. Physical appearance and washing results give results as well as products on the market. The product is then packaged in 50 bottles of 120 ml bottles. The liquid soap products, apart from being given to the participants of the training, are also distributed free of charge to the community in III Kelurahan Besar. This community service activity has been carried out through outreach activities and direct practice of making dish soap. This activity has been proven to increase participants' knowledge and provide positive experiences in producing products that are used daily, namely soap products. Participants are sure that they will be able to make similar soap products themselves, so it is hoped that they can save on spending on buying these products.
Co-Authors Andi Syahputra Aulia Maya Fahira Lubis Cahya Putra Wibowo Fachrun Fikriyyah Intan Syahdila Febriandini Kelana Sultan Luthfi Parinduri M. Ikhsan Harahap Mahrani Arfah Muhammad Age Rianto Muhammad Fahreza Rizki Wijaya Sirait Sakinah Eprilia Saypul Bahri Tri Hernawati