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All Journal Jurnal Cahaya Mandalika Innovative: Journal Of Social Science Research West Science Business and Management Asian Journal of Social and Humanities
Taufiqurokhman Taufiqurokhman
Universitas Muhammadiyah Jakarta
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Other

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Journal : West Science Business and Management

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Strategies for Utilizing AI and Data Analytics to Improve the Effectiveness of Public Services in Indonesia: A Local Government Level Approach Loso Judijanto; Taufiqurokhman Taufiqurokhman; Satya Arisena Hendrawan; Herwanto Herwanto
West Science Business and Management Vol. 1 No. 05 (2023): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v1i05.470

Abstract

This research investigates the strategies for utilizing artificial intelligence (AI) and data analytics to enhance the effectiveness of public services within Indonesian local governments. A quantitative analysis was conducted, involving a diverse sample of 200 participants, including local government officials, IT professionals, and citizens across various regions. The study employs a structural equation modeling approach, assessing the relationships between the implementation of AI, data analytics, and the effectiveness of public services. The measurement model confirms the reliability and validity of the constructs, while the structural model reveals significant positive paths from both data analytics and AI utilization to public service effectiveness. The findings contribute to the evolving landscape of technological integration in public administration, offering evidence-based insights for policymakers and practitioners.
Co-Authors Arif Nurhakim Danny Kunto Wibisono Denny Irwansyah Dilla Hariyanti Tarigan Fritz Hotman Syahmahita Damanik Herwanto Herwanto Hikmat Hikmat Loso Judijanto Satya Arisena Hendrawan Yanto Heryanto