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All Journal INOVASI LOKAL : Pemberdayaan Masyarakat dalam Pembangunan Berkelanjutan
Nihayatul Munaa
Administrasi Rumah Sakit, Universitas Muhammadiyah Lamongan
Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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LEAN MANAGEMENT AS AN INNOVATION TO REDUCE COMPLAINT HANDLING TIME IN HOSPITAL Nihayatul Munaa; Faizatul Ummah Faiz; Nahardian Vica Rahmawati Vica; Nali Rateh Rateh
Inovasi Lokal: Pemberdayaan Masyarakat dalam Pembangunan Berkelanjutan Vol. 1 No. 1 (2023): Inovasi Lokal
Publisher : Tarqabin Nusantara Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62255/noval.v1i1.13

Abstract

Customer service is a service product from Hospital X. The better the service at a hospital, the number of complaints will decrease. In the customer service flow for Hospital X there is Complaint Handling and monitoring and evaluation. The purpose of this research is to provide lean management innovation as an effort to reduce the waiting time for complaint handling. In this study the method used was community service with the time period April-July 2023 at Hospital X. The column for patient complaints at the hospital was not clear and detailed. So the added innovation is to cut steps or steps that lack value by creating or adding a complaint menu on the Hospital website. The complaints menu contains information and complaints services
Co-Authors Faizatul Ummah Faiz Nahardian Vica Rahmawati Vica Nali Rateh Rateh