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All Journal Ilmu Administrasi Publik Journal of Regional Public Administration
Rismawati Agusti
Universitas Muhammadiyah Sukabumi
Economics, Econometrics & Finance Social Sciences Other

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KUALITAS PELAYANAN DALAM PEMBUATAN AKTA KELAHIRAN MENGGUNAKAN APLIKASI LAYANAN ANANDA SEHAT DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA SUKABUMI 2021-2022 Tuah Nur; Rizkiya Sriwahyuni; Rismawati Agusti; Ayu Andriani
JRPA - Journal of Regional Public Administration Vol. 8 No. 1 (2023): JRPA - Journal of Regional Public Administration
Publisher : LPPM UNSAP & FISIP UNSAP

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Abstract

This research study focuses on the problem of population administration services through the Healthy Ananda Service application for issuing birth certificates. Among them are complaints from the public regarding errors in inputting birth certificate data, socialization that has not been optimal, infrastructure that is still lacking, completeness of documents that are not on time or not in accordance with existing SOPs, and the lack of responsiveness of service staff. The theory used in this study is the theory put forward by Zeithaml, et al (1988:23) with 5 dimensions, namely (1) tangibles, (2) reliability, (3) responsiveness, (4) assurance, (5) empathy. This study aims to determine the Quality of Public Services Using the Healthy Ananda Service Application at the Population and Civil Registry Office of the City of Sukabumi in 2021-2022, as well as to find out what the inhibiting and supporting factors are. The method used in this research is descriptive qualitative. The results of this study indicate that based on the five dimensions, namely the first, the tangibles aspect is quite good because there are still deficiencies in terms of infrastructure, such as leaky waiting rooms and narrow parking lots. Then the aspects of reliability, responsiveness, assurance, and empathy show good results.
The Effectiveness of the Disaster Resilient Village Program by the Local Disaster Management Agency Rismawati Agusti; Andi Mulyadi; M. Rijal Amirulloh
Jurnal Ilmiah Ilmu Administrasi Publik Vol 13, No 1 (2023)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v13i1.47063

Abstract

Disaster Resilient Village is a manifestation of the government's responsibility to provide protection to the community from the threat of disaster. The purpose of this research is to find out how effective the Disaster Resilient Village program by the Sukabumi City Regional Disaster Management Agency is. This research uses Duncan's theory. This research method uses qualitative research methods. Data collection techniques used observation, interviewing, and documentation techniques. Data validation methods used were source triangulation, technique triangulation, and time triangulation. The data analysis used is from Miles and Huberman, using data reduction, data presentation, and drawing conclusions and verification. The results of this study indicate that the Disaster Resilient Village program has been running in accordance with the established regulatory guidelines, but its implementation is still not running effectively, as there should be empowerment for the village to upgrade the criteria class of the village as stated in the Regulation of the Head of the National Disaster Management Agency Number 2 of 2012 regarding the implementation of the Disaster Resilient Village program, and the facilities and infrastructure are also not enough to maximize the workforce in supporting the Disaster Resilient Village program.
Co-Authors Andi Mulyadi Ayu Andriani M. Rijal Amirulloh Rizkiya Sriwahyuni Tuah Nur