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All Journal TIN: TERAPAN INFORMATIKA NUSANTARA RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI
Herry Mulyono
Universitas Dinamika Bangsa, Jambi
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Analisis Kualitas Website SMA Negeri 2 Kota Jambi Menggunakan Metode Webqual 4.0 Apriyani; Benni Purnama; Herry Mulyono
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 3 (2024): RESOLUSI January 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i3.1569

Abstract

SMA Negeri 2 Kota Jambi is a senior high school that uses the website as an information media, but there are still problems on the website, including when opening the website portal it is suspended, then there is no information about us in the sectioninformation about history, vision and mission, and there is also no information about holidays and semester exams. from these problems, a study was conducted to determine the relationship or correlation of each variable or all variables using the webqual 4.0 method with a total sample of 304 respondents and data processing using IBM Statistics SPSS software. The results of the study show that the quality of use has a significant effect on user satisfaction compared to the quality of interaction and the quality of information. it is suggested to the management of the SMA Negeri 2 Kota Jambi website to improve the quality of information by including information about history, vision and mission, information about holidays and semester exams and the website must be improved by providing an uptime serverand always respond to complaints or questions submitted by students through discussion forums.
Analisis Kualitas Website Editornews.Id dengan Metode Webqual 4.0 Nita Christine; Benni Purnama; Herry Mulyono
Resolusi : Rekayasa Teknik Informatika dan Informasi Vol. 4 No. 3 (2024): RESOLUSI January 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/resolusi.v4i3.1571

Abstract

Editornews.id is one of the online news sites in Jambi City, which has several problems that are often felt by users, such as excessive advertising, news that is not timely and there is no column for direct interaction on the website. From these problems, researchers are interested in researching the Editornews.id website. To analyze website quality and the influence of each variable on user satisfaction. This study uses the WebQual 4.0 method to know website quality, website performance, and user expectations using Usability, Information Quality, Service Interaction Quality, and User Satisfaction variables with a sample size of 230 respondents. Data analysis is processed with SPSS software. The results based on the results of the analysis show that the Usability variable (X1) affects User Satisfaction, the Information Quality variable (X2) has no effect on User Satisfaction, the Service Interaction Service variable (X3) affects User Satisfaction and the Usability variable (X1), Information Quality (X2), Service Interaction Quality (X3) together affect User Satisfaction. So Editornews.id must improve the reputation and appearance of the website and improve the information delivery system on the website.
Analisis Kepuasan Pengguna Terhadap Penggunaan E-Payment Universitas Menggunakan Metode EUCS dan TAM Nilu Gede Widyawati; Benni Purnama; Herry Mulyono
TIN: Terapan Informatika Nusantara Vol 4 No 8 (2024): January 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v4i8.4717

Abstract

Dinamika Bangsa University E-payment website is an information system developed by UNAMA's IT Division in 2020 and is used to confirm online tuition payment transactions. the results of observations and interviews conducted with several students indicate that the Dinamika Bangsa University e-Payment website still has several problems in its use, namely the information on the web is incomplete, for example there is no information about the rules for writing NIMs andThe name on the payment receipt paid via ATM and e-banking.This study aims to determine the satisfaction level of the UNAMA E-payment website and to determine the effect of the relationship between research variables using the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) web e-Payment methods at Dinamika Bangsa University. This study uses path analysis as a data analysis technique with the help of SPSS software version 26. based on the analysis of the data that has been described, it can be see that of the 7 research variables which contain 6 research hypotheses, the variables content, accuracy, ease of use, and timeliness are stated to have a positive and significant effect on the attitude toward using variable. Besides that, the attitude toward using variable also has a positive and significant effect on user satisfaction variable. The rejected hypothesis is the relationship between the format variable and the attitude toward using variable.
Analisis Kualitas Website SMKN Terhadap Kepuasan Pengguna Menggunakan Metode Webqual 4.0 Feiren Falencia; Benni Purnama; Herry Mulyono
TIN: Terapan Informatika Nusantara Vol 4 No 8 (2024): January 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v4i8.4718

Abstract

Based on observation to total visitor of website SMKN 2 Kota Jambi from June – September 2022 obtained result that total visitor is decrease, which total visitor on September is 1.680 people. Therefore this research is needed to analyze and looking for magnitude influence website quality of SMKN 2 Kota Jambi to user satisfaction use Webqual 4.0 method and IBM SPSS Statistic 26 as application for analyze data statistic with total sample 345 respondents. Based on test that consists validity test, reliability test, multicollinearity test, heteroscedasticity test and multiple linear regression analysis, that obtained research result is all indicator comply valid and reliable category and there is no multicollinearity and heteroscedasticity. For multiple linear regression analysis through t-test and f-test that results is all independent variables (usability quality, information quality and interaction quality) positive and significant effect partially and simultaneously to dependent variable (user satisfaction) with interaction quality as variable that has highest influence to user satisfaction, then through determination coefficient analysis obtained the value of R Square is 59,3% that means independent variables influence to dependent variable is good.
Analisis Kualitas Layanan Website SMA Terhadap Kepuasan Siswa Menggunakan Metode Webqual 4.0 Antonius Jefri; Benni Purnama; Herry Mulyono
TIN: Terapan Informatika Nusantara Vol 4 No 9 (2024): February 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v4i9.4829

Abstract

The problem with the Xaverius 1 City High School website in Jambi is that there are several shortcomings, namely information that is not updated, the web often experiences bugs or errors when accessing available features, loading takes too long, the web appearance is too old-fashioned and does not have clear instructions. The purpose of this study was to analyze the service quality of the Xaverius 1 High School website in Jambi City by applying the webqual 4.0 method and to determine the effect of research variables on website user satisfaction. research that has been carried out using the webqual 4.0 method where there are 3 independent variables (quality of use, quality of information, quality of interaction) and one dependent variable (user satisfaction) and in this study adopted one additional variable from the EUCS method, namely content. This study is a multiple linear regression which produces two hypotheses accepted while 3 hypotheses are rejected. The rejected hypotheses include H1 (quality of use), H2 (quality of information) and H3 (quality of interaction) on user satisfaction, while the accepted hypothesis is H4 (content) there is a relationship with user satisfaction, and H5 regarding all variables influencing user satisfaction. In this study, the researchers suggested to SMA Xaverius 1 Jambi City to improve the website in terms of usability quality, information quality and interaction quality on the website. Which can be seen in the research results of the three qualities have no effect on user satisfaction.
Pemanfaatan E-Customer Relationship Management untuk Peningkatan Usaha Tour & Travel dengan Pengujian User Centered Design Widja Yanto; Herry Mulyono
TIN: Terapan Informatika Nusantara Vol 5 No 1 (2024): June 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v5i1.5152

Abstract

Nada Salwa Tour & Travel is one of the service businesses operating in the travel sector. Currently, the existing system faces challenges in acquiring new customers, enhancing relationships with existing ones, and retaining them. To address these issues, Nada Salwa Tour & Travel requires a web-based Electronic Customer Relationship Management (E-CRM) system that can assist both the company and its customers in fostering good relationships. The objective of this research is to analyze the service relationship between the company and its customers and to design a Sistem web-based Electronic Customer Relationship Management (E-CRM) system to create better relationships through website features. The author conducted object-oriented design including Use Case diagrams, activity diagrams, class diagrams, interface designs, and database structure tables. The result of this research is a Sistem web-based E-CRM system that can help address the existing problems at Nada Salwa Tour & Travel. The testing result of the designed interface using the cognitive walkthrough method with 5 respondents shows learnability at 96.15%, error rate at 1.34%, and efficiency at 94.93%.
Analisis Customer Relationship Management (CRM) Pada Bisnis Penjualan Sepeda Motor dengan Pengujian Sistem Metode UCD Armelia Eka Fitriany; Herry Mulyono
TIN: Terapan Informatika Nusantara Vol 5 No 1 (2024): June 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v5i1.5212

Abstract

Nada Salwa Tour & Travel is a service business operating in the travel sector. Where the current system has obstacles in acquiring new customers, improving relationships with customers, and retaining customers. Based on existing problems, Nada Salwa Tour & Travel requires a web-based Electronic Customer Relationship Management (E-CRM) system that can help Nada Salwa Tour & Travel and customers in establishing good relationships. The aim of this research is to analyze the service relationship between companies and customers and design a web-based Electronic Customer Relationship Management (E-CRM) System to create better relationships between companies and customers through website features. The author implemented an object-oriented system including Use Case diagrams, activity diagrams, class diagrams, System View displays, database structure tables. The result of this research is a web-based E-CRM system that can help solve the problems that exist at Nada Salwa Tour & Travel. The results of testing the design that was created using the cognitive walkthrough method with a total of 5 respondents were learning ability 96.15%, error 1.34%, and efficiency 94.93%.
Co-Authors Antonius Jefri Apriyani Armelia Eka Fitriany Feiren Falencia Nilu Gede Widyawati Nita Christine Purnama, Benni Widja Yanto