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All Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal
Khairani Awaliyah Matondang
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Religion Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Journal : RESLAJ: Religion Education Social Laa Roiba Journal

 1 
Analisis Pengaruh Kualitas Pelayanan Publik terhadap Kepuasan Masyarakat Khairani Awaliyah Matondang; Nurita Pasaribu; Venus Situmeang; Desry Rasmita Tarigan
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 5 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i5.1268

Abstract

The comparison between the actual service received and the expectations of the desired service forms a very crucial concept of service quality. Service quality plays an important role in ensuring public satisfaction. This research aims to determine the impact of the quality of public services on the level of community satisfaction. The method applied in this research is literature review, literature review is used to collect and evaluate related research. Villages in Indonesia were selected as the research population. Based on a literature review covering 10 journals, it was found that there is a positive influence of public service quality on public satisfaction in Indonesia. The results of this literature review conclude that there is a significant relationship between the quality of public services and the level of public satisfaction with a significance level of ρ<0.05.
Mengoptimalkan Efisiensi Anggaran Birokrasi : Tantangan dan Solusi Khairani Awaliyah Matondang; Syaqinah Ujung; M. Abdan Syakura Annuradi; Elsa Aurel Agustine Situmorang
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 5 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i5.1278

Abstract

The bureaucratic budget is an important aspect in managing a country's government. Efficiency in bureaucratic budget management is very important in ensuring that public resources are used as well as possible. This research uses qualitative, descriptive methods which tend to use analysis that focuses on in-depth observation. The findings of this research are that there are challenges in optimizing bureaucratic budget efficiency, including high operational costs, lack of accountability and transparency, budget uncertainty, and ineffective policies. . Thus, to overcome these challenges, there are solutions that can be implemented such as the use of technology, increasing transparency, long-term budget planning, program and policy evaluation, bureaucratic reform, and collaboration with the private sector and NGOs.
Co-Authors Desry Rasmita Tarigan Deyren Firmansyah Eka Valentina Manurung Elsa Aurel Agustine Situmorang Eva Juli Yanti Situmorang Fransiska Adelia Graciela Sembiring Hernita Siagian M. Abdan Syakura Annuradi Marshanda Hutagalung Melody Sitorus Meutia Fahrani Novianti Naomi Ulina Br Naibaho Novita Br Kaban Nurita Pasaribu Penus Sinurat Rahel Hutahaean Renata Olivia Ginting Selfiana Lumban Batu Syaqinah Ujung Tamaria Br. Sidebang Tasya Manurung Venus Situmeang Veranita Sitio Vingky Dwi Pratama Vivi Safira Zulfa ‘Afifah