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All Journal Building of Informatics, Technology and Science Action Research Literate (ARL)
Syahrul Anwar
Politeknik Siber Cerdika Internasional
Computer Science & IT Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences

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User Satisfaction Analysis of Paylater Services Using K-Means Algorithm in Campus Syahrul Anwar; Nina Kurnia Hikmawati; Christina Juliane
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): Desember 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2533

Abstract

In the 4.0-based digital era, the use of e-commerce is increasing. The convenience provided to e-commerce users is increasingly being considered by companies engaged in e-commerce. Paylater is a fairly new payment method among Indonesian e-commerce, so research is needed to improve the service and satisfaction of e-commerce users, especially those using the paylater payment method. The purpose of this study is to analyze user satisfaction with paylater services using the k-means algorithm on campuses in region 3 Cirebon. This research is also to find out the benefits of paylater used by students. This research is a type of quantitative research using the k-means algorithm to determine the classification of paylater user satisfaction in several e-commerce applications at several universities in region 3 Cirebon which is then clustered. The results of the study show that Cirebon students in the Campus 3 area are satisfied with services from companies or online shops that have paylater payment facilities
Perancangan Antarmuka Pada Aplikasi Simaku dengan Kansei Engineering dan AHP Syahrul Anwar
Action Research Literate Vol. 8 No. 4 (2024): Action Research Literate
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/arl.v8i4.312

Abstract

Dalam era teknologi informasi yang krusial, Universitas Muhammadiyah Cirebon berupaya memaksimalkan penggunaan Sistem Informasi Manajemen Akademik dan Keuangan (SIMAKU). Namun, perancangan antarmuka pengguna SIMAKU masih perlu peningkatan, terutama dalam layanan kemahasiswaan. Penelitian ini bertujuan untuk merancang antarmuka yang memenuhi kebutuhan emosional pengguna dengan menggunakan pendekatan Kansei Engineering. Penelitian ini membatasi penggunaan metode Kansei Engineering tipe I (KEPack) dan analisis pada pengalaman pengguna dalam aplikasi SIMAKU di Universitas Muhammadiyah Cirebon.  Hasil penelitian menunjukkan 13 kata Kansei yang relevan untuk desain antarmuka SIMAKU, dengan faktor emosional "Futuristik" sebagai fokus utama.  Rekomendasi elemen tampilan antarmuka dihasilkan dari analisis menggunakan metode Kansei Engineering dan AHP, memastikan kesejajaran dengan preferensi pengguna dan tujuan aplikasi. Dalam ringkasan, penelitian ini menekankan pentingnya merancang antarmuka berdasarkan respons emosional pengguna dengan Kansei Engineering. Dengan demikian, aplikasi SIMAKU dapat lebih efektif memenuhi kebutuhan pengguna dan tujuan universitas.
Co-Authors Christina Juliane Nina Kurnia Hikmawati