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All Journal JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Imamah Imamah
Universitas Terbuka
Economics, Econometrics & Finance Education

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Pengaruh Kinerja dan Kualitas Pelayanan Terhadap Loyalitas Pasien pada Puskesmas di Kota Bima Imamah Imamah; I Nyoman Nugraha Ardana Putra; Sardjijo Sardjijo
JPEK: Jurnal Pendidikan Ekonomi dan Kewirausahaan Vol 8 No 1 (2024): JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan)
Publisher : Universitas Hamzanwadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29408/jpek.v8i1.25584

Abstract

This research aims to analyze the influence of service performance and quality of health services on patient loyalty at Community Health Centers in Bima City. The sample for this study was patients or families of patients who visited community health centers to receive health services at community health centers in the Bima City area, namely: East Rasana'E Health Center, Penana'E Health Center, Mpunda Health Center, Asakota Health Center, and Paruga Na'E Community Health Center totaling 250 person. The research instrument used a questionnaire with a Likert scale. The data analysis technique uses multiple linear regression. The research conclusion is that the performance of community health centers has a positive and significant effect on patient loyalty to visit and use medicines according to instructions from nurses/doctors at all community health centers in Bima City. The quality of Puskesmas services in Bima City has a positive and significant effect on patient loyalty to visit and take medicine according to instructions from nurses/doctors at all Puskesmas in Bima City
Co-Authors I Nyoman Nugraha Ardana Putra Sardjijo Sardjijo